Business Development Manager

Job Title: ​Business Development Manager​ Reports to: ​Regional Director Location: ​Phoenix, AZ Department: ​Sales Role: ​​Exempt Experience: ​3+ years About us: Founded in 1991, JAN-PRO is one of the world's leading commercial cleaning franchise organizations. Through a network of more than 125 Regional Developers and over 10,000 independently owned Certified Business Owners, JAN-PRO delivers industry-leading commercial cleaning and disinfecting services to businesses across North America and internationally. JAN-PRO is committed to helping entrepreneurs achieve business ownership while providing customers with exceptional service, innovative cleaning solutions, and industry-leading support. As part of the Empower Brands family, JAN-PRO continues to build on its legacy of operational excellence, trusted partnerships, and franchisee success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with a strong track record of investing in successful, growth-focused franchise businesses. Position Overview: The Business Development Manager (BDM) is responsible for generating profitable new business by identifying, developing, and closing commercial cleaning opportunities within an assigned territory. This is a true hunter role focused on proactively creating new customer relationships through disciplined prospecting, networking, referrals, and strategic outreach. Success in this role requires persistence, resilience, and a commitment to consistently developing new business opportunities. This role manages the complete sales cycle—from identifying and qualifying prospects through conducting facility assessments, developing customized proposals, negotiating agreements, closing new business, and ensuring a successful transition to Operations. The ideal candidate is competitive, self-motivated, and thrives in a performance-driven environment where success is measured by new customer acquisition, revenue growth, and pipeline development. Core Responsibilities: New Business Development • Prospect and generate new commercial cleaning opportunities through cold calling, door knocking, networking, referrals, digital outreach, and company-generated leads. • Research and qualify prospective customers to identify decision-makers, operational needs, buying potential, and sales opportunities. • Develop and execute strategic territory plans that prioritize high-value prospects, maximize territory growth, and achieve revenue objectives. • Build relationships with business owners, property managers, facility managers, office managers, and other key decision-makers. • Maintain a consistent cadence of prospecting activities to build and sustain a healthy sales pipeline. • Represent JAN-PRO professionally within the local business community through networking events and business development activities. Consultative Sales & Customer Solutions • Conduct on-site facility walkthroughs and assessments to evaluate customer needs, operational challenges, and service requirements and develop customized commercial cleaning solutions. • Develop customized service proposals that align with customer operational needs, budget objectives, and JAN-PRO service standards. • Prepare and present professional proposals that clearly communicate JAN-PRO's value proposition. • Develop pricing proposals that align customer needs, company profitability objectives, and JAN-PRO service standards. • Effectively overcome objections while maintaining strong customer relationships throughout the sales process. Sales Performance & Pipeline Management • Own the complete sales cycle from initial prospecting through signed contract and successful handoff to Operations. • Maintain complete and accurate CRM records documenting prospect activity, customer interactions, opportunities, pipeline progression, and sales forecasts. • Consistently achieve or exceed activity, pipeline, revenue, and new account goals. • Maintain accurate sales forecasts and provide regular updates on pipeline and territory performance. • Participate in sales meetings, coaching sessions, and ongoing professional development opportunities. • Maintain awareness of competitor activity, market conditions, and pricing trends within the assigned territory. Cross-Functional Partnership • Partner with Operations to ensure a smooth transition from the sales process through customer onboarding. • Collaborate with internal teams to ensure customer expectations are accurately communicated and successfully implemented. • Provide market intelligence, competitive insights, and customer feedback to support business growth initiatives. Critical Skills & Attributes: • Proven ability to develop new business through proactive prospecting and relationship development. • Strong consultative selling and negotiation skills. • Excellent written, verbal, and presentation communication skills. • Ability to build relationships with business owners, facility managers, and executive decision-makers. • Strong organizational and territory management skills. • Self-motivated with the ability to work independently and consistently achieve sales objectives. • Proficiency with CRM systems, Microsoft Office, and digital prospecting tools. Required Experience & Qualifications: • Three or more years of successful business-to-business outside sales experience. • Ability to develop and manage a sales territory while working independently. • Demonstrated success prospecting and closing new business. • Experience selling recurring service contracts preferred. • Experience managing the complete sales cycle from lead generation through contract execution. • Proven track record of consistently achieving or exceeding sales goals. • Valid driver's license and ability to travel throughout the assigned territory. Preferred Qualifications: • Bachelor's degree • Experience selling commercial cleaning, facility services, business services, or other recurring service solutions. • Experience utilizing CRM systems to manage pipelines, forecasting, and customer relationships. Empower Brands seeks to empower all individuals and values diversity. All aspects of employment are based on qualifications, needs of the business and merit. 2426 Old Brick Road, Suite 100, Glen Allen, VA 23060 • Phone: 800-817-9791 • empowerfranchising.com