Technical Consultant I

Zafin is an AI platform company helping regulated institutions modernize how critical work is designed, governed, and delivered. Our technology enables organizations to move faster while maintaining the governance, accountability, and control required in highly regulated environments. Our portfolio includes Zafin AIOS, an agent orchestration platform for governed AI work; the Zafin Banking Platform, which helps banks modernize product, pricing, offers, billing, loyalty, and relationship management; and Zafin IO, an integration platform that connects data, systems, and workflows across complex enterprise environments. Headquartered in Toronto, Canada, Zafin partners with leading financial institutions across North America, Europe, the Middle East, Africa, and Asia-Pacific. As AI transforms the future of financial services, we're building the platforms that help regulated organizations adopt AI responsibly and at scale. What is the opportunity? As a Technical Consultant I, you will support the configuration, development, testing, and implementation of Zafin SaaS solutions for financial institutions. You will work with experienced consultants and technical teams to translate banking, product, pricing, billing, workflow, integration, and data requirements into reliable technical solutions that support successful client implementations. You will gain hands-on experience across solution configuration, development, integration, testing, troubleshooting, deployment readiness, and production support. At the Technical Consultant I level, you will focus on building technical expertise, delivering assigned implementation tasks, collaborating with cross-functional teams, and developing an understanding of enterprise SaaS solutions and banking technology. What will you do? - Support implementation activities across product, pricing, billing, offers, eligibility, approvals, reporting, integrations, automation, and related platform capabilities. - Assist in translating client requirements into configuration specifications, data mappings, technical documentation, test scenarios, and implementation tasks. - Configure, customize, develop, and maintain backend, frontend, API, integration, reporting, workflow, and data processing components under technical guidance. - Support the development and testing of REST APIs, file transformations, validation rules, error handling, and integration interfaces. - Investigate and troubleshoot technical issues related to application functionality, configuration, databases, APIs, batch processes, and data flows, escalating complex issues when required. - Execute functional, integration, regression, and data-driven testing to validate solution functionality against defined acceptance criteria. - Participate in client meetings, technical discussions, solution demonstrations, defect triage, and delivery checkpoints alongside senior team members. - Collaborate with business analysts, QA engineers, developers, DevOps teams, architects, and project managers to support successful implementation delivery. - Prepare and maintain technical documentation, configuration records, implementation notes, test results, and knowledge-sharing materials. - Follow established development standards, security guidelines, coding practices, and quality assurance processes. - Take ownership of assigned tasks, communicate progress, and proactively identify blockers or dependencies. - Demonstrate a customer-focused and consultative approach while developing an understanding of client business requirements and technical solutions. - Build technical skills through hands-on project delivery, mentoring, training, and continuous learning. - Communicate effectively with internal teams and stakeholders, seeking clarification and guidance when necessary. What do I need to succeed? Must have: - Bachelor's degree in computer science, Software Engineering, Information Technology, or a related discipline, or equivalent practical experience. - 5 years of experience in software development, technical consulting, enterprise application implementation, or related technical roles. Relevant internships and project experience may be considered. - Foundational knowledge of software development principles, object-oriented programming, data structures, and application design. - Hands-on experience or working knowledge of Java, Spring Boot, Python, or related backend development technologies. - Understanding of relational databases, SQL queries, data analysis, and basic database troubleshooting. Experience with PostgreSQL is an advantage. - Familiarity with REST APIs, JSON/XML, web services, microservices concepts, and application integration principles. - Understanding of software development lifecycle (SDLC), Git, Maven, CI/CD concepts, and Agile development methodologies. - Basic knowledge of cloud environments such as AWS, Azure, or GCP, containerization, and deployment concepts. - Awareness of authentication, authorization, secure coding practices, and common application security principles. - Ability to analyze technical problems, troubleshoot application issues, and contribute to identifying practical solutions. - Understanding of functional testing, integration testing, debugging, and software quality assurance practices. - Ability to interpret functional and technical requirements and translate them into assigned development, configuration, and testing tasks. - Strong analytical thinking, attention to detail, problem-solving abilities, and willingness to learn new technologies. - Good communication, documentation, collaboration, and time-management skills, with the ability to work effectively in cross-functional teams. - Ability to take ownership of assigned deliverables, manage priorities, and seek guidance or escalate issues appropriately. Nice to have: - Exposure to banking or financial services technology, particularly pricing, billing, rates and fees, offers, eligibility, workflows, or financial product management. - Experience with enterprise SaaS applications, client implementation projects, or configurable software platforms. - Familiarity with Kubernetes, Docker, cloud deployment environments, and messaging technologies such as Kafka or Redpanda. - Basic exposure to NoSQL databases, caching technologies, OAuth, or deployment automation tools. - Familiarity with Apache NiFi or other ETL tools, workflow engines, data integration, or batch-processing technologies. - Exposure to automated testing tools, JUnit, performance testing, application monitoring, logging, and troubleshooting. - Experience participating in technical workshops, requirement discussions, system integration testing, deployment activities, or production support. - Interest in developing expertise in enterprise banking platforms, SaaS implementations, and technical consulting. Additional Job Details - Expected Salary: CAD 55,000 - 65,000 - At Zafin, we invest in our people. Our comprehensive rewards program is designed to support your health, financial well-being, and work-life balance, including: - Fully company-paid health benefits - Annual bonus opportunities - Generous vacation and holidays - RRSP matching - Employer-paid insurance coverage - Wellness resources - Extensive paramedical benefits, and more - Vacancy Status: Open position to be filled - Mode of Work: Hybrid - Use of AI: Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decisions. What’s in it for you Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.