Front Desk Supervisor

Constance Lemuria, nestled in the heart of Praslin Island in Seychelles, offers a luxurious yet welcoming environment surrounded by pristine nature. Our strength lies in our dedicated team, united by a shared passion for service and excellence. At Lemuria, you’ll be part of a supportive, professional, and inspiring workplace where you can grow and thrive every day Constance Lemuria, Seychelles is seeking a professional and customer-focused Front Desk Supervisor to lead our front desk operations and deliver exceptional guest experiences. In this supervisory role, you will oversee daily front desk activities, manage a team of front desk associates, and ensure seamless check-in and check-out processes while maintaining the highest standards of hospitality service. - Supervise and mentor front desk staff, providing guidance, training, and performance feedback to ensure consistent service excellence - Manage front desk operations, including guest check-ins, check-outs, and room assignments while maintaining organized and efficient workflows - Address guest inquiries, concerns, and complaints with professionalism and empathy, resolving issues promptly and effectively - Oversee reservation management and coordinate with other departments to ensure accurate guest information and special requests are communicated - Monitor and maintain front desk appearance, organization, and adherence to hotel standards and procedures - Prepare and review front desk reports, including occupancy rates, revenue, and staff performance metrics - Schedule front desk staff, manage shift coverage, and ensure adequate staffing levels during peak and off-peak periods - Utilize property management systems and reservation software to manage bookings, guest profiles, and operational data - Implement and enforce hotel policies and procedures while maintaining a welcoming and professional environment - Collaborate with management and other departments to improve guest satisfaction and operational efficiency - Handle cash management, payment processing, and financial reconciliation with accuracy and integrity - Proven experience in front desk operations or guest services within the hospitality industry - Demonstrated supervisory or team leadership experience - Excellent customer service skills with a commitment to delivering exceptional guest experiences - Strong communication and interpersonal skills, with the ability to interact professionally with guests and staff - Proficiency with property management systems (PMS) and hotel reservation software - Competency in Microsoft Office applications and general computer literacy - Exceptional organizational and time management skills with the ability to multitask effectively - Problem-solving abilities and conflict resolution skills - Professional demeanor with a customer-focused mindset - Ability to work flexible hours, including evenings, weekends, and holidays as required - Fluency in English; additional language skills are preferred - Physical ability to stand for extended periods and perform front desk duties