Commercial Operations Manager

- Moco Museum has grown from a single museum in Amsterdam into an international organisation with locations in Barcelona and London, welcoming more than 8 million visitors since opening ten years ago. - As an independent museum, we believe modern and contemporary art should inspire, challenge and be accessible to everyone. - Our exhibitions bring together world-renowned artists such as Basquiat, Warhol, Kusama and Banksy alongside contemporary voices shaping today's cultural conversation. - Behind every exhibition and visitor experience is a talented, collaborative team committed to excellence, creativity and continuous improvement. - As we continue to grow, we are investing in the people, expertise and leadership that will shape Moco's next chapter. Beneath our brand’s surface, at Moco Museum we are a team that thrives on creativity, inclusivity and collaboration. Each of us brings unique ideas, experiences and perspectives that shape the way we work, adapt and grow. Always building something new and forward-looking, giving you the chance to develop your career while being part of a Company that embraces change and celebrates fresh ideas. We approach challenges and successes together, with a mindset of continuous learning and innovation. Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team-building activities, making Moco a workplace where our people feel involved and motivated. Here you will find more than just a job, you will find a place to belong. In addition, we provide the following benefits: - Competitive salary - A fun and supportive team culture - Staff discounts on merchandise and entry - Room to grow and develop professionally - A workplace that values originality and input Are you a commercially minded operations professional with experience in managing revenue streams and optimising the visitor experience? Do you thrive in fast-paced, customer-facing environments where strategic thinking and hands-on leadership go hand in hand? As a Commercial Operations Manager at Moco Museum Amsterdam, you will oversee the museum’s day-to-day operations while driving commercial performance across all revenue generating areas, including ticketing, retail, merchandising, private hire, and visitor services. This is a key leadership role with direct impact on Moco’s growth, reputation, and profitability. You will work cross-functionally with teams across sales, marketing, events, and finance to ensure smooth operations, high-quality service, and a commercially successful visitor experience. - Operational Oversight: Manage all Floor operations to ensure an efficient, welcoming, and safe experience for all visitors. - Commercial Strategy Execution: Lead and implement strategies to increase revenue across the museum’s commercial activities: ticketing, retail, private events, and group bookings. - Team Leadership: Supervise and support visitor experience staff, retail teams, and operations supervisors. Provide training, coaching, and ensure team alignment with KPIs and brand standards. - Data-Driven Decision Making: Use visitor feedback, sales data, and performance reports to identify areas for operational improvement and commercial optimisation. - Budget & Performance Management: Set and manage budgets for commercial areas. - Monitor costs, forecast sales, and report regularly on performance and growth opportunities. - Partnership Coordination: Work closely with relevant departments to align operations with promotions, exhibitions, and private hires. - Retail & Merchandise Oversight: Oversee the Museum Store’s daily operations, stock management, visual merchandising, and sales performance, providing interim oversight of retail operations until the Global Retail Sales Manager is appointed and takes over global retail leadership. - Compliance & Safety: Ensure all operations meet health & safety regulations, accessibility standards, and are fully compliant with legal and company policies. - Technology & Systems: Work with ticketing and POS platforms, ensuring accurate reporting, pricing configuration, and operational efficiency. - 5–8 years of experience in a similar Operational or Commercial leadership role, ideally within a Museum, tourist attraction or hospitality venue. - Strong commercial acumen with proven success in managing budgets and driving revenue growth. - Experience managing frontline staff and delivering exceptional customer service in high-footfall environments. - Confident with operational systems such as ticketing, retail POS, scheduling, and visitor analytics. - Eligible to work in the Netherlands and ideally based in Amsterdam, as on-site presence is required. - Excellent communication and leadership skills with a hands-on, proactive approach. - Organised, results-oriented, and comfortable working under pressure and to deadlines. - Passion for arts, culture, and public engagement Are you looking for a career that is challenging, but more importantly, rewarding? Do you think you have the Moco DNA? Did the job description speak to you? If you are nodding yes, then Moco Museum might just be the place for you. Please apply with your CV and/or a cover letter showing us why you would be a great fit for this role. Your place at Moco is waiting for you.