Associate IT & Security Engineer

Synthesis Health Who We Are We’re a mission and values driven company with tremendous dedication to our customers. Our 100% remote team, spread across the US and Canada, is dedicated to a common goal – to revolutionize healthcare through innovation, collaboration, and commitment to our core values and behaviors. About the Opportunity Synthesis Health is looking for an Associate IT & Security Engineer to join our Enterprise IT & Security Team, reporting to the Director of IT and Security. Day to day, you'll run our internal IT service desk, onboard and offboard employees and contractors, set up and support laptops through Intune, triage security alerts in Microsoft Defender and Sentinel, and gather the evidence behind our HIPAA, SOC 2, and HITRUST audits. This is an entry-level position where responsibility grows with hands-on experience, with a defined path to IT & Security Engineer, Senior, and beyond. Key Responsibilities: - Be the first point of contact for internal IT and security requests in our service desk queue. Resoling what you can and escalating the remainder, with documentation. - Run onboarding and offboarding for employees and contractors: Entra ID accounts, licenses, group membership, Devolutions, SaaS access, and the records that document each step was completed. - Provision and support Windows and macOS devices through Intune and Apple Business Manager, plus Windows 365 Cloud PCs for contractors. - Triage alerts in Microsoft Defender XDR and Sentinel: user-reported phishing, risky sign-ins, and device compliance failures, with the Director as your escalation point. - Collect and upload audit evidence in Vanta for our HIPAA, HITRUST, SOC 2, and ISO programs, and help run periodic access reviews. - Keep our knowledge base current by updating the runbook with repeat tasks. - Help deliver projects already in flight, such as mobile app protection policies, Purview sensitivity labels, the internal service desk, and the SharePoint intranet. - Automate the repetitive parts with PowerShell and Microsoft Graph once you understand them manually. About the Right Candidate The right candidate will be a malleable learner who enjoys working in a fast-paced environment. They will be proactive, rather than reactive. Seeking continuous learning and evaluating business efficiencies, as you become more experienced in the role. Qualifications - A diploma or degree in IT, computer science, or cybersecurity, or equivalent self-directed learning. - Working familiarity with Windows and macOS - Networking Fundamentals (DNS, DHCP, TCP/IP, VPN) and identity (accounts, groups, MFA, single sign-on). - Workable knowledge of how phishing, least privilege, and patching are enforced at scale on enterprise systems. - Clear written communication. Your ticket notes, runbooks, and emails can be followed by a colleague who is not technical - Legally eligible to work in the United States. Preferred Qualifications - Microsoft fundamentals or role-based certifications (SC-900, MS-900, AZ-900, MD-102, SC-200, SC-300), or active study toward one. - CompTIA A+, Network+, or Security+ - Hands-on exposure with: Entra ID, Intune, Defender, Microsoft 365 admin center, Google Workspace - Coding fluency: PowerShell, Bash, or Python. - A GitHub profile, a home lab write-up, or a blog post about a problem you solved. - Experience with a ticketing system: Zendesk, Jira, or ServiceNow. - Basic knowledge of compliance frameworks (HIPAA, SOC 2, ISO 27001). - Industry experience in Healthcare or medical imaging. You will adhere to our company’s values and behaviors and incorporate them in your interactions with colleagues and customers. Values: - Clinical service first. - Collaborate with our customers. - Listen, respect, learn. - Innovate to excel. Behaviors: - Be nice. 2. Be creative. 3. Be honest. 4. Be helpful. Compensation and Benefits Compensation is paid in the currency of the country where the individual is hired. For this position, the salary range is $65,000 - $80,000 USD. Other benefits include but not limited to: Medical, Dental, Vision, “Use as needed” vacation policy, and participation in our employee option program. Synthesis Health is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.