Deployment Strategist / Success Engineer

ABOUT THE ROLE Join a customer operations team at an early-stage AI voice software company. This hands-on, customer-facing role spans two tracks: Deployment Strategists guide customers from project scoping through their first production calls, while Success Engineers support live customers by improving adoption, retention, and expansion. WHAT YOU'LL DO - Scope customer use cases, configure and tune voice agents, and lead user acceptance testing to bring customers into production. - Build integrations between AI agents and customer systems such as CRMs, dialers, calendars, and ticketing platforms, including custom tools and webhooks. - Monitor agent performance, refine prompts and workflows, and troubleshoot integration and call-quality issues in production. - Manage customer projects and accounts, with a focus on deployment timelines and pilot outcomes or ongoing adoption, retention, and expansion. - Lead customer workshops and training, and share customer needs with product teams. - Create repeatable deployment and adoption playbooks, workflows, and documentation. WHAT WE'RE LOOKING FOR - For Deployment Strategist: at least 1 year in a high-stakes, customer-facing role such as consulting, implementation, sales, or account management, including leading complex projects end to end. - For Success Engineer: at least 2 years in a technical customer-facing role such as technical account management, solutions engineering, implementation, or SaaS support. - Experience building workflows and AI agents, with practical knowledge of prompt engineering, APIs, webhooks, and integration troubleshooting. - Experience designing and deploying integrations with customer backend systems, managing multi-stakeholder pilots, and documenting technical setups and best practices. - Fluent English and German are required. Experience with voice agents, conversational AI, or customer operations in sectors such as energy, telecom, insurance, or financial services is useful. COMPENSATION & BENEFITS €75,000 to €110,000 annually. Visa sponsorship is not available. LOCATION Deployment Strategists work on-site in Berlin, Germany. Success Engineers may work hybrid within Europe and should expect travel.