Billing and Collections Specialist

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. Envoy Global is seeking a detail-oriented and proactive Billing and Collections Specialist to join our IBN team in Cape Town. The ideal candidate is a self-starter with a sharp eye for detail, a strong sense of urgency, and a commitment to meeting deadlines. Adaptability and a readiness to embrace change are key to success in this role. Reporting to the Supervisor of Accounts Receivable, this position offers high visibility and collaboration across multiple departments, providing a unique opportunity to contribute to the financial health and operational efficiency of the organization. As our Billing and Collections Specialist, you will be required to: - Manage relationship with a growing list of clients, including consolidating and distributing monthly invoices in a timely manner per customer expectation and collections outreach for balances past due. - Coordinate with internal teams on billing preparation, payment records and reconciliations. - Develop and maintain relationships with counterparts on the external customer and internal business side to understand billing and payments experience for Envoy customers. - Leverage understanding of customer needs, Envoy’s products, and systems to identify and proactively address drivers of non-payment. - Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Customer Experience and Account Management teams on driving quick and efficient resolution. - Partner with Finance, Customer Experience, and Account Management teams to proactively surface operational feedback and address process gaps/issues. To apply for this role, you should possess the following skills, experience and qualifications: - Passion for technology and bringing innovative tech products to new users; skilled at quickly learning and adopting new technology tools - Excellent written communication skills and the ability to explain highly complex topics in a way that anyone can understand - Motivation, drive, and persistence to pro-actively solve customer problems, while remaining calm under pressure - Yearning to immerse yourself in learning a new industry and product to become an expert - Must speak fluent English - High proficiency with Microsoft Excel - Experience in Reporting - 1-3 years of experience in customer-facing roles related to billing and collections OR accounts receivable and payable OR finance operations. This role is in-office at our Church St, Gardens, Cape Town location. In return, you will work for a supportive, employee-focused organization that encourages staff to achieve a work-life balance, teamwork, and communication on a global scale with other offices. If you feel that you meet our requirements, we look forward to hearing from you asap! #LI-Onsite