IT Engineer II

Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem. As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce. As an IT Engineer II within the Innovation department, you will play a crucial role in supporting and maintaining our company's IT infrastructure. You will contribute to project execution by implementing and troubleshooting solutions under guidance and assist in various IT tasks, ensuring the stability and efficiency of systems, including the effective and responsible use of AI in IT work. WHAT YOU'LL OWN: - System Design and Implementation: - Install and configure hardware, software, and networking components with increasing autonomy. - Contribute to the design of computer systems and office networks. - Deploy and manage virtual machines and other IT resources. - Maintenance and Troubleshooting: - Conduct regular system maintenance and performance monitoring. - Identify and resolve technical issues independently. - Develop and maintain troubleshooting procedures. - Security Implementation: - Implement and monitor security measures to protect systems and data. - Conduct security assessments and vulnerability scans. - Ensure compliance with security policies. - Onboarding and Off-boarding: - Independently manage onboarding and offboarding tasks. - Upgrades and Innovation: - Recommend and implement system upgrades to enhance functionality. - Research and evaluate emerging technologies. - Collaboration: - Provide technical support to end-users and collaborate with cross-functional teams. - Assist in the integration of IT systems. - Training: - Provide training to end-users on new systems and technologies. - Documentation and Knowledge Sharing: - Maintain comprehensive documentation of IT processes and procedures. - Share knowledge and best practices with team members. - AI & Agentic SDLC: - Independently use AI assistants for scripting and automation; write clear prompts with context and know what to delegate to AI. - Systematically validate AI output for correctness and security, recognize hallucinations, and use AI-assisted diagnostics while confirming findings. - Apply responsible-AI practices, considering privacy, security, and cost. YOU'LL LOVE THIS ROLE IF YOU: - Are a proactive, friendly, and persuasive person who loves to move fast and juggle several projects at once - Enjoy ensuring every client has a completely positive experience - Can effectively troubleshoot in a remote environment WHAT YOU'LL BRING: - 2+ years of experience in an IT support or IT engineering role. - Solid understanding of computer hardware (Mac, specifically), software, and networking concepts. - Proficiency with operating systems such as Windows and Linux. - Experience with basic troubleshooting and problem-solving techniques in a remote environment. - Strong communication and interpersonal skills with an ability to explain technical issues to non-technical users. - Ability to work independently and as part of a team, following instructions and procedures. - Knowledge of security best practices and compliance standards. - Proficiency in scripting languages (e.g., Python, Bash) is a plus. - (AI) Hands-on experience using AI assistants and AIOps tools in IT work. - (AI) Understanding of prompt engineering fundamentals and AI output validation. IT WOULD BE GREAT IF YOU HAD: - Familiarity working inside Notion - Experience working with virtualization technologies (e.g., VMware, Hyper-V) - Knowledgeable on automating manual processes, utilizing AI and other resources for success. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in healthcare and are focused on hiring individuals with unique backgrounds, perspectives, and experiences to support us in doing good, what’s human, and making a difference. BENEFITS AND PERKS FOR PROPELUS EMPLOYEES US Employees: - Health Insurance: We cover up to 100% of the premium for employee medical insurance. Plans for spouses and children are made affordable through Propelus’ generous contribution - Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents. - Dental and Vision plans, both including an option with 100% of the premium covered for employees - Generous PTO: - Accrual: (full-time US): 0–4 yrs 20 days | 5–9 yrs 25 days. | 10+ yrs 30 days per year (accrues quarterly: Jan 1, Apr 1, Jul 1, Oct 1; and is available immediately). - US-based teams observe 14 paid holidays each year - Floating Holiday: One floating holiday is yours to request on any day of your choice. This is separate from your PTO. - Birthday Holiday: Your birthday deserves celebrating! You get 1 paid day off during your birth month, separate from your PTO. - Volunteer Time Off: 16 hours available to you, that allow you to make an impact on causes that are meaningful to you. - Additional leave options: to support you in embracing life centricity - State & local leave laws - Where state or local leave laws provide additional protections, Propelus will comply with whichever regulation is more favorable to the employee. - 401K with company matching, as well as financial planning education and resources. - Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door. Think of it as a bonus for the expenses and experiences you value most. - Employee Assistance Programs: provides 24/7/365 support by phone and online — family clinical counseling, legal & financial services, plus child and elder care referrals. - Carrot Fertility & Hormonal Support: Inclusive hormonal health, fertility, and family-building benefits with funds toward eligible care. - Beyond Med: A licensed discount plan organization (DPO) giving you access to elective care like acupuncture, dermatology, fertility, GLP-1, and more — at discounted rates. - Spot Pet Insurance: A financial safety net for your furry family. Get reimbursed for emergencies, lab fees, behavior, x-rays, surgeries, cancer, and more. LATAM (Costa Rica and Colombia) Employees: - Your health is our top priority! We cover 100% of employee health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are. - Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team. (Details are country specific) - Generous PTO: - National Holidays (Colombia): 18 days - National Holidays (Costa Rica): 12 days - Birthday Holiday: Your birthday deserves celebrating! You get 1 paid day off during your birth month, separate from your PTO. - Volunteer Time Off: 16 hours available to you, that allow you to make an impact on causes that are meaningful to you. - We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted rate. - Carrot Fertility & Hormonal Support: Inclusive hormonal health, fertility, and family-building benefits with funds toward eligible care. Benefits and Perks for ALL Propelus employees include but are not limited to: A remote first company, global and distributed, with two office locations for those nearby who want a change of scenery. - Employees celebrating their 10 and 20 year work anniversary are eligible to take a trip sponsored by Propelus within one year of their 10th and 20th anniversary date. - Awarded one of BuiltIn's 2025 Best Places to Work https://builtin.com/awards/colorado/2025/best-midsize-places-to-work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers https://propelus.com/article/silver-stevie-award-2025-great-employers/. - Professional development allowance to help you grow in the ways that mean the most to you. - Check us out for yourself at our careers page https://propelus.com/careers/ or our Propelus culture https://instagram.com/propelusculture/?img_index=1 Instagram accounts. Typical Interview Process: - Interview #1: Brief intro screen with our People Ops team - Interview #2: Introduction with the Hiring Manager - Interview #3: Team Panel - Interview #4: Alignment interview with Senior Leadership If you don’t move forward to the next round, we’ll make sure you know as soon as possible. Tips for applicants: Focus on your application. At Propelus, everyone has an equal opportunity based on their merit. Reaching out to the team or providing referrals will not change your chances. We work remotely and communicate asynchronously, so writing is a key skill at Propelus. Please answer the application questions with your own thoughtful responses. Replies like "See resume" or N/A won't lead to an interview. Have some fun with it, we actually read these! We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply. Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees.