IT System Engineer

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.   We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further.   Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.   Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog. About the job You will join the IT System Engineering team within the IT Department, alongside the IT Support and IT Project Management teams. Based in Paris, you will report to the IT System Engineering Manager and contribute to the design, deployment, maintenance, and continuous improvement of Contentsquare’s core IT platforms. This is a full-time, permanent position with no direct reports. You will work across identity and access management, endpoint and mobile device management, SaaS applications, automation, and AI-enabled IT initiatives. The role is primarily on-site in Paris, with some remote work permitted according to company policy. What you’ll do Design, build, deploy, maintain, and continuously improve the core IT platform across identity and access management, endpoint management, enterprise mobility, and cross-functional SaaS applications. Manage and improve Okta, Jamf, Google Workspace, Slack, Microsoft Intune, macOS, and Windows environments, ensuring secure, reliable, and effective services for employees. Build and maintain automated workflows using Okta Workflows, Zapier, Workato, or similar platforms to simplify IT processes and improve the employee experience. Develop, maintain, and improve Bash scripts and other scripts used to automate IT operations, system administration tasks, monitoring, configuration, and user or device lifecycle processes. Collaborate with the IT Support team on escalated cases and cross-team projects, providing technical expertise across identity, endpoints, access, SaaS applications, and device management. Lead assigned initiatives autonomously, contribute to project management, provide clear progress updates, and use tools such as Jira to track projects and deliverables. Use AI tools and set up MCP servers to support automation, IT operations, and the AI at Work initiative. Outcomes you will work toward Maintain secure, reliable, and well-managed identity, endpoint, and SaaS environments for Contentsquare employees. Improve the efficiency, scalability, and consistency of IT operations through automation and scripting. Resolve escalated cases effectively in collaboration with the IT Support team. Deliver owned projects and initiatives with clear planning, documentation, stakeholder communication, and follow-through. Identify and implement practical opportunities to improve security, performance, reliability, and employee experience across the IT platform. Operational responsibilities Manage the day-to-day operation and continuous improvement of identity, endpoint, MDM, SaaS, and automation platforms. Develop and maintain Bash scripts and other scripts that reduce manual work and improve consistency across IT operations. Monitor configurations, deployments, software updates, access, and security controls across managed environments. Investigate complex technical issues, identify root causes, and implement scalable solutions. Document systems, workflows, processes, and technical decisions clearly. Collaborate with IT Support, IT Project Management, and other teams on escalated cases and cross-team projects. What you’ll need to succeed Experience in IT systems engineering, endpoint management, identity and access management, or a closely related field. Proficiency in Okta and a solid understanding of identity and access management concepts. Hands-on experience with Jamf, Google Workspace, and Slack. Experience building and maintaining automated workflows with tools such as Okta Workflows, Zapier, Workato, or similar platforms. Practical knowledge of macOS and Windows environments. Proficiency in Bash and scripting, with the ability to automate repetitive administration tasks, integrate systems, troubleshoot issues, and maintain clear and reusable scripts. Proficiency in AI tools for IT operations, automation, or productivity. Experience setting up MCP servers. The ability to contribute to project management and take ownership of initiatives. The ability to work autonomously while collaborating effectively with others. The ability to provide clear and regular progress updates on owned projects and initiatives. A proactive approach to problem-solving and continuous improvement. The ability to understand and follow clear guidelines and directions. Professional fluency in English. Nice-to-have Some knowledge of Jira. Experience with Microsoft Intune. French language skills. Experience contributing to internal AI, automation, or digital workplace initiatives.