Customer Experience Agent — Tier 1

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Experience Agent — Tier 1 based in the United States. The Customer Experience Agent — Tier 1 serves as the first point of contact for customers seeking assistance with products, services, and account-related questions. In this role, you will deliver timely, accurate, and empathetic support across phone, email, and chat channels, helping customers resolve routine issues and navigate available services. You will follow established support procedures, document interactions carefully, and escalate complex cases to the appropriate teams when necessary. By maintaining strong product knowledge and focusing on customer satisfaction, you will contribute to a consistent, high-quality support experience. Working within a collaborative, fully distributed team, you will also help identify recurring customer concerns and share insights that support continuous improvement. This opportunity is ideal for a dependable, customer-focused professional who enjoys problem-solving, clear communication, and making a positive difference in every interaction. Work Schedule: Tuesday through Friday, 11:00 a.m. to 8:00 p.m. Central Time, and Saturday, 8:00 a.m. to 5:00 p.m. Central Time. Geographic Eligibility: Applicants must reside in one of the following U.S. states: Arkansas, Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, Nevada, Oregon, Pennsylvania, Rhode Island, Texas, Virginia, Vermont, or Wisconsin.