Team Lead - Quality (RCM)

Company Acurus (Akido Labs) is seeking an experienced Team Lead - Quality to drive quality excellence across Revenue Cycle Management operations and support continuous process improvement initiatives. Position Summary The Team Lead - Quality will be responsible for leading quality assurance activities, conducting audits, coaching teams, identifying process gaps, driving corrective actions, and ensuring compliance with client and organizational quality standards. Key Responsibilities - Lead and manage quality assurance activities for RCM processes including eligibility, charge entry, coding, AR follow-up, payment posting, and denial management. - Perform transaction audits and process reviews to ensure adherence to client requirements and internal SOPs. - Analyze quality trends, identify recurring errors, and recommend preventive and corrective actions. - Prepare and present quality dashboards, scorecards, reports, and improvement plans to management. - Conduct calibration sessions with operations teams and stakeholders. - Provide coaching, feedback, and quality training to team members and process associates. - Drive continuous improvement initiatives and support process excellence projects. - Ensure compliance with HIPAA, client-specific requirements, and organizational policies. - Collaborate with Operations, Training, and Leadership teams to improve overall performance and customer satisfaction. - Mentor quality analysts and support career development activities. Qualifications & Experience - Bachelor’s degree in any discipline. - 5-8 years of experience in healthcare RCM/BPO operations with at least 2 years in Quality leadership. - Strong understanding of quality tools, root cause analysis, and performance improvement methodologies. - Excellent analytical, communication, and stakeholder management skills. - Advanced knowledge of MS Excel, PowerPoint, and quality reporting. - Experience in managing client-facing quality reviews is preferred. Key Competencies - Leadership and people management - Analytical thinking and problem solving - Attention to detail - Process improvement mindset - Data interpretation and reporting - Training and coaching capabilities