Service Delivery Manager (Infrastructure Management Services)

Jobsbridge Requirements  • 12 years of experience, in Datacenter Operations and Management  • Good Knowledge of Datacenter operations encompassing LAN/WAN and Voice Networks, Servers, Storage, Database Services, Infrastructure Monitoring Tools and IT Service Management  • Excellent organizational & time management skills and working knowledge of Project Management fundamentals  • Manage ongoing Datacenter Operations Support and New Project initiatives  • Develop and showcase continuous Service Improvement Initiatives  • Ability to successfully build and manage high performing teams  • Experience with managing by metrics  • Excellent oral and written communication skills  Responsibilities:  • Manage ongoing Datacenter Operations and New Project initiatives  • Engage direct reports from onsite and offshore and create culture of teamwork, accountability and initiative to help customer achieve their definition of success  • Manage to key performance indicators (KPIs) and encourage continuous improvement to meet and exceed goals.  • Determine root cause and implement corrective actions.  • People management duties include  o staff scheduling based on customer demands for ongoing production support and Projects,  o periodic status meetings,  o performance management and reporting,  o conflict resolution,  o training,  o onboarding and mentoring  • Develop & enhance operational processes with Customer’s consent  • Create individual development plans for direct reports to continuously fill skill gaps to help achieve growth for team and individual  • Identify and cross skill consultants  • Work with Sr. Management to plan, and set objectives.  • Deliver on-time performance appraisals and define annual development goals Data center Operations,LAN/WAN and Voice Networks, Servers, Storage, Database Services Multiple Openings