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Senior Renewal Operations Manager

US · Remote · Full-time · Business Development

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About the role

CRM
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Renewal Operations Manager based in United States. The Senior Renewal Operations Manager will lead the development and optimization of renewal operations for a high-volume customer segment within a global technology and SaaS environment. This strategic role focuses on building scalable processes, configuring systems, and establishing reporting frameworks that provide leadership with reliable visibility into renewal performance. You will transform complex CRM data into actionable insights, improve forecasting accuracy, and develop proactive indicators to anticipate renewal risks and opportunities. Working closely with Revenue Operations, Customer Operations, IT, and partner-facing teams, you will streamline workflows and support automated renewal management. You will also establish operational standards that improve data quality, efficiency, and accountability across the renewal lifecycle. This is an exciting opportunity for a proactive, analytical leader who enjoys building operational foundations, influencing cross-functional teams, and driving measurable business growth in a fast-paced environment.