Service Advisor

Acura Service Advisor Acura of Highland Park | Highland Park, IL Acura of Highland Park, part of the Murgado Automotive Group, is hiring an experienced, customer-focused Service Advisor to join our busy service department. This is a great opportunity for someone who enjoys helping customers, coordinating vehicle repairs, and working in a fast-paced dealership environment. What You’ll Do - Greet service customers promptly and professionally. - Listen to customer concerns and accurately document vehicle service needs. - Schedule service appointments and explain recommended maintenance or repairs. - Provide clear estimates and communicate pricing with transparency. - Coordinate with technicians to help ensure timely, quality service completion. - Keep customers updated on repair status, timelines, and any additional service needs. - Resolve customer questions or concerns with professionalism, empathy, and urgency. - Follow up after service visits to support customer satisfaction and loyalty. - Maintain accurate service records and customer notes in dealership systems. What We’re Looking For - Previous experience as an automotive Service Advisor or in a customer-facing service role preferred. - Strong communication skills with the ability to build trust and rapport with customers. - Basic understanding of automotive service, maintenance, and repair terminology. - Excellent organization, follow-through, and attention to detail. - Ability to multitask and stay composed in a fast-paced dealership environment. - Comfort using computer systems and service department software. - Commitment to delivering an excellent customer experience. - Flexibility to work evenings or weekends as business needs require. Why Join Us - Competitive compensation with performance-based incentive opportunities. - Comprehensive benefits package, including health insurance, retirement plans, and paid time off. - Ongoing training and development to help you grow your automotive career. - Supportive, team-oriented environment within the Murgado Automotive Group. - Opportunities for career growth and advancement. Apply Today If you are passionate about customer service and want to build your career with a respected Acura dealership, we encourage you to apply. Submit your resume today to be considered for the Acura Service Advisor position at Acura of Highland Park.