Deskside Technician - Tier 2

DHA - Deskside Technician- Tier 2 Clearance: Active DOD Public Trust Status: Non-exempt Location: Falls Church, VA (Onsite) Responsibilities: - Daily client interface. - Representing IntelliDyne and its interests in all client engagements. - Addressing and correcting any hardware, software or connection issue - Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software. - Resolving problems through customer education, training and direct assistance. - Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed. - Responding and correcting formatting for printing and all other peripheral issues as they arise. - Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications. - Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Qualifications: - DOD 8570 IAT Level ll, or lll certification required: example Security+ CE. - Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience. - Minimum of 4 years of enterprise experience in commercial or government environment. - Must have an active DOD Public Trust or higher. - Familiar with all standard MS Office software systems and MS Project. - Possess knowledge of workstation administration and management including imaging. - Basic network support experience to include account administration in active directory environment. - Excellent analytical, oral and written communication, presentation, and problem-solving skills - Ability to gain internal support and to operate independently without supervision. - Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers. Preferred: • ITIL Foundations v4 desired. • Knowledge of Remedy or other trouble ticket software. About Us IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance. For individuals with disabilities who would like to request an accommodation, please contact [email protected] or 703-575-9715.