Senior Manager, Venue EVS & FOH

LA28 does not provide relocation assistance for any positions. If you are based outside the Los Angeles area, we still welcome your application — we value talent from all geographic backgrounds and want to hear from you if you are able to work on-site in LA. Role Purpose You will shape how spectators arrive, move through, and enjoy an LA28 venue at the 2028 Olympic and Paralympic Games. As Senior Manager, EVS Venue and FOH, you create and deliver the Event Services operations plan for a specific venue, integrated with the wider organizing committee plan. You design crowd flows, entry and exit points, queues, staffing, and signage, oversee temporary front-of-house infrastructure, and lead a large Event Services team of staff and volunteer hosts to deliver safe, welcoming venue experiences. Key Responsibilities · Create and implement the Event Services operations plan for a specific venue, integrated with the organizing committee's wider plans. · Plan crowd flow, entry and exit points, queue management, signage, accessibility, and spectator facilities for smooth ingress and egress. · Complete and track the integrated venue schedule, monitoring risks and enforcing Work Health and Safety procedures throughout planning. · Plan and oversee temporary front-of-house infrastructure, equipment, staffing strategies, headcount, and deployment plans for efficient delivery. · Manage, train, brief, and motivate the Event Services team of supervisors, team leaders, and volunteer hosts, delivering the venue-specific training program. Required Competencies · Proven experience as a lead planner, with a minimum of 7 years working in international sports or venues. · Experience leading large teams, with motivational leadership, high energy, and positive relationship-management skills. · Excellent English writing, communication, and presentation skills, with clear and concise delivery to staff, volunteers, and stakeholders. · Proficient in Microsoft Office suites, with strong attention to detail and high standards for quality output. · Bachelor's degree or 7 years of equivalent experience in event and venue spectator services Valued Experience · Effective negotiation skills with venue and functional-area stakeholders. · Familiarity with Los Angeles and its local culture. · Experience preparing post-event reports on performance, staffing, and revenue. · Knowledge of guidelines and legislation for spectator management at venues. · An entrepreneurial spirit that improves processes and efficiency. What We Offer · Real ownership of the spectator experience at an Olympic and Paralympic venue. · Leadership of a large, energetic team of staff and volunteer hosts. · A collaborative Event Services network with central team and cluster support. · The chance to welcome the world's fans to Los Angeles in 2028. What This Role Means for the Games Every spectator's day at the Games runs through the plans you build and the team you lead, as smooth entry, short queues, and welcoming hosts turn a ticket into a lasting memory of the Olympic and Paralympic Games. Physical Requirements & Working Conditions · Available to work onsite in our Downtown Los Angeles-based office. · The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment. · The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment. · Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods. · Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games. Compensation The annual base salary range for this position is $104,000.00 – $124,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law. Accommodation LA28 is committed to providing an inclusive and accessible recruitment process. If you require a reasonable accommodation to participate in the application or interview process, please let us know and we will work with you to meet your needs. Equal Opportunity LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.