Workplace Experience Associate

ABOUT TRAVERSAL Traversal https://www.traversal.com/?utm_source=chatgpt.com is the AI Site Reliability Engineer (AI SRE) for the enterprise. Production complexity was already outpacing what engineering teams could manage manually, and AI-generated code is accelerating that gap. Traversal is built for that challenge, autonomously understanding and reasoning across even the largest, most complex production environments to diagnose, fix, and prevent incidents. Our mission is to free engineers from endless firefighting and give them more time to focus on creative, high-impact work. Today, Traversal operates in mission-critical environments at some of the world’s largest enterprises. Our roots remain deeply embedded in AI research, and we’ve brought together researchers from institutions including MIT, Harvard, Berkeley, Columbia, and Cornell with world-class technical staff and operators from companies like Google, Meta, Datadog, ServiceNow, and Citadel Securities to take on one of the hardest problems for AI to solve. Traversal is backed by Sequoia Capital, Kleiner Perkins, Hanabi, NFDG, and American Express Ventures. THE ROLE As our Workplace Experience Associate, you'll be at the center of how our team works, grows, and shows up every day. This role is ideal for someone who loves keeping a lot of moving pieces on track and takes real pride in the details that make people feel taken care of. At the core of it all, your focus is making the office a place our team loves to come into and reflective of our company values. You'll run day-to-day office operations, help plan the events that bring our team together, and own the rituals that reinforce our company culture. You'll partner closely with the operations team, leadership, and folks across the company, and you'll have a lot of room to build better systems as we scale. RESPONSIBILITIES Office Operations - Warm Welcome: You're the face of Traversal for every employee, customer, and candidate who comes in. That starts with clear visiting instructions and continues with a warm greeting and a drink or snack when they arrive. Our people matter most, and anyone walking into our office should feel that. - Ownership of the Space: Run the day-to-day of our NYC office. That covers the front desk, mail, NDAs, supplies, food vendors, cleaning staff, and working with building management. Keep shared spaces tidy and supplies stocked. When something slips, you know who to bring in, and you follow it through until it's fixed. - Vendor Relationships: You will work with building management and any vendors related to making our space run (IT, security, etc.) and have clear expectations for what they need to deliver and by when, and you will hold them accountable to it. - Ways of Working: Partner with Operations to put office policies in place and reinforce how we work together in the office. - Founder Support: Provide scheduling and administrative support to our founders (excluding the CEO) as needed, so they can stay focused on the highest-impact work. - Process Improvement: Spot what's clunky and fix it. As the team grows, build structure and repeatable processes across office ops, and events, including scheduling workflows and documentation. You can own this independently. - Ad-Hoc Projects: Jump in on whatever comes up, from swag management and special projects to one-off requests. At a company moving this fast, something always does. Workplace Experience & Events - Events & Celebrations: Plan and run in-office and team events: monthly birthdays, anniversaries, All Hands snacks, happy hours, the holiday party, and team travel. - Guest & Team Experience: Own the little touches that make Traversal memorable. Think candidate and customer gifts, swag, and surprise-and-delight moments that make the office a place people are excited to come into every day. REQUIREMENTS - 3+ years of experience in office management, executive support, events, or another fast-moving operations role - Exceptional organization and follow-through. Nothing falls through the cracks on your watch - A hospitality mindset and genuine care for how candidates, teammates, and guests experience every interaction - Strong communication skills and the judgment to represent Traversal well with customers, vendors, and partners - Comfort with ambiguity and the drive to create structure where none exists - Ability to operate effectively in early-stage startup environments with high ownership and evolving priorities NICE TO HAVE - Experience planning offsites or large team events end-to-end - Familiarity with the NYC vendor and event landscape COMPENSATION We offer competitive compensation, startup equity, health insurance, and additional benefits. The U.S. base salary range for this full-time, in-person role in New York is $80,000 - $120,000, plus equity and benefits. Our salary ranges are based on location, level, and role. Individual compensation is determined by experience, skills, and job-related knowledge.   WHY YOU SHOULD JOIN US Traversal is a place to take on hard, meaningful problems with real ownership from day one. You’ll work alongside people who challenge you to grow, learn constantly, and help define a new category of infrastructure software. We think long term, move quickly, and hold a high bar without taking ourselves too seriously. We offer competitive salary and equity packages, health insurance, fertility benefits, a great tech setup stipend and flexible time off. Plus in-office snacks, team happy hours and outings, an annual company offsite, and plenty of built in time to collaborate across teams. Traversal is fully in-office, 5 days a week, based in New York near Madison Square Park. We have a collaborative, hard-working culture and are energized by building the future of AI-powered software maintenance.