Benefits Supervisor

About the Company  EPAY Systems, a Vensure Employer Solutions company, is a leading SaaS provider of human capital management technology and services designed to help small to enterprise businesses better manage their workforce. Our solutions include recruiting and applicant tracking, new hire onboarding, benefits administration, HR management, time tracking, workforce management, payroll processing, tax management, performance management, ACA reporting, COBRA  administration, and more. Notable clients of EPAY include organizations such as the US Army, FOX Studios, Disney Studios, ABN Network, CSI, Harvard University, and ISS Group, among others. To know more about us, visit us at www.epaysystems.com.  Position Summary  This position is responsible of guaranteeing the good client service, assisting the Administration team with calls, emails and live chat. They will be contacting clients, employees and carriers. Giving information about their current benefits and helping them through plan setup and coverage continuity. Contacting carriers to solve issues with employee benefits and active plans.   Essential Job Functions:  Answering and responding to inbound escalated calls  Responding to escalated emails and live chat inquiries  Troubleshoot and research to resolve requests  Resolve complaints and issues  Escalate issues to supervisors and managers  Use the internal knowledgebase to quickly answer inquiries  Knowledge, Skills, and Abilities:  Knowledge of customer service best practices  Skilled in documentation and note-taking during calls  Excellent data entry skills  Empathetic and personable call demeanor  Proficient English writing skills  Work well under pressure and with various personalities  Education and Experience:  Minimum 4 years of experience working in a professional office environment. Previous experience in customer service, a call center, PEO, payroll, taxes, benefits, human resources or equivalent is a bonus.  4-year college degree or equivalent work experience. Equivalent combination of education and experience may be substituted in lieu of degree. #VensureHRIndia #LI-PROMOTED #LI-Onsite