Clean & Safe Associate

Job Title: Clean & Safe Services Associate FLSA Class:  Non-Exempt Position Type: Full Time Reports to: Manager of Clean & Safe Services or Team Lead Job Summary: The Clean & Safe Services Associate provides a high level of visibility at the street level to carry out a wide variety of tasks that improve the overall appearance and experience of their assigned service district (Downtown or West Ward). This front-line position serves as the eyes and ears of the community while enhancing the cleanliness, safety, and welcoming atmosphere of Easton. Job Duties & Responsibilities: Clean Operations - Circulate through the assigned work zone with a rolling can containing supplies and tools to complete cleaning tasks. - Remove litter, cigarette butts, and other debris from sidewalks, streets, tree wells, and alleys. - Remove graffiti and unauthorized posters/stickers from light posts, trashcans, news boxes, and other public infrastructure. - Pull isolated weeds from sidewalk cracks, tree wells, and landscaped areas. - Damp wipe and straighten horizontal surfaces such as trashcan lids, and other public infrastructure. - Empty public trash receptacles as needed to prevent overflow. - Safely perform spot cleaning of spills, messes, and biohazards. - Report larger maintenance issues to Team Lead for coordination with appropriate entities. - Participate in special cleaning projects as assigned (power washing, painting, etc.). - Assist with seasonal operations including snow removal, leaf collection, etc. - Maintain cleanliness standards during special events and high-traffic periods. Safe Operations - Observe and report unwanted behaviors or suspicious activity to Team Lead. - Provide accurate descriptions of persons, vehicles, and other identifiers when reporting incidents. - Maintain awareness of surroundings and potential safety concerns while on patrol. - Report hazardous conditions such as trip hazards, broken infrastructure, unsafe behavior, etc. - Document and report broken streetlights, damaged sidewalks, and other infrastructure issues. - Serve as additional "eyes and ears" for local law enforcement and city services. - Provide safe escorts within the service district when requested. - Assist in emergency situations according to established protocols. - Maintain knowledge of emergency procedures and contact information. - Safe Routes to School may be a component of a shift, with associates helping monitor sidewalks, crossings, and streets during school travel times and reporting concerns as needed. Hospitality Services - Actively acknowledge pedestrians with friendly greetings.. - Identify visitors in need of assistance and proactively offer help. - Provide accurate directions, recommendations, and information about Easton. - Distribute maps, guides, and promotional materials as appropriate. - Answer questions about local businesses, attractions, events, and services. - Maintain current knowledge of Easton businesses, attractions, and events. - Assist visitors with parking information and guidance. - Support special events by providing information and assistance to attendees. - Build positive relationships with business owners and employees in the service area. - Respond to requests for assistance from businesses and residents. Reporting & Communication - Complete daily activity reports documenting work accomplished and issues encountered. - Report infrastructure issues including damaged sidewalks, streetlights, signs, etc. - Document graffiti on private property for follow-up with property owners. - Maintain communication with Team Lead throughout shift. - Attend daily briefings and team meetings as scheduled. - Provide input on areas requiring additional attention or resources. - Document interactions with the public, including assistance provided and feedback received. - Report unusual or concerning situations according to established protocols. Equipment & Resource Management - Properly use and maintain all assigned equipment and supplies. - Wear and maintain uniform and personal protective equipment appropriately. - Report equipment malfunctions or supply needs to Team Lead. - Secure all equipment at the end of each shift. - Follow proper procedures for hazardous materials handling and disposal. - Maintain adequate supplies for daily operations. Knowledge, Skills and Abilities Required: - High school diploma or equivalent preferred. - Previous experience in customer service, hospitality, maintenance, or related fields preferred. - Knowledge of Easton geography, businesses, attractions, and resources. - Strong customer service skills with a friendly, approachable demeanor. - Ability to communicate effectively both verbally and in writing. - Self-motivated with ability to work independently and as part of a team. - Basic problem-solving skills and attention to detail. - Ability to follow instructions and procedures consistently. - Reliable and dependable with excellent attendance. - Basic smartphone/tablet skills for reporting and communication. - Ability to maintain a professional appearance and demeanor at all times. - Valid driver's license with clean driving record. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is highly active and requires standing and walking throughout the entire shift. The employee must be able to traverse their assigned zone repeatedly during an 8-hour shift in various weather conditions. The employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate verbally. The employee must regularly lift and move up to 25 pounds and occasionally lift and move objects weighing up to 40 pounds. The employee must be able to bend, stoop, kneel, and reach regularly. The position requires working outdoors in all weather conditions, including hot, cold, wet, and windy environments. Work Schedule: This position requires flexibility to work various shifts, including weekends, evenings, and holidays as needed. Shifts are typically 8 hours. Schedules may be adjusted to accommodate special events, seasonal needs, and program priorities. Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.