Climbing School Manager - Bellevue

Climbing School Manager ***Submit applications by November 9 at 6:00 PM for priority consideration. Applications submitted after this date may not be reviewed if priority candidates are identified*** MISSION: To be the innovative leader of indoor climbing, outdoor adventure, and fitness for the active community. VISION: To provide exceptional customer experiences focused on climbing and fitness that challenge and inspire an active lifestyle. CORE VALUES: Community A welcoming group of climbing enthusiasts, adventure seekers, and friends connecting through our shared interests in climbing, fitness and fun. Professionalism A focus on excellence; from staff training, accreditation, and program development to facility offerings, partnerships, and everything in between; going above and beyond to deliver quality experiences and knowledgeable staff. Integrity A commitment to do what we say and stay true to our word, ourselves, our goals, and our community. Adventure Our motivation for all things; providing the inspiration, the instruction, the venue, and the excitement to help everyone achieve their goals - inside the gym and outside. General Summary: The Climbing School Manager is responsible for all aspects of Climbing School and Fitness operations at Edgeworks Bellevue + Bel-Red. The Climbing School Manager provides training, mentorship, and growth opportunities to our team of instructors who deliver a wide range of adult instructional programs. Our goal is to provide the highest quality experience for all climbers, from introductory to advanced offerings. This position reports directly to the Director of Programs + Guiding and works under the leadership of the Operations Manager. Core Functions - Staff hiring, onboarding, training, mentoring and evaluation - Develop, implement, maintain, and evaluate an effective schedule of the staff and department offerings - Evaluate and update risk management processes and maintenance - Oversee the fitness program, including staff and offerings - Review & analyze trends in customer satisfaction, program quality, and team member performance - Ensure alignment with department goals by implementing and managing changes to ensure program goals are achieved Principal Activities Including, but not limited to: PROGRAM OVERSIGHT - Manage and maintain an efficient and effective schedule; including program scheduling and staff scheduling. This includes managing staff call-outs during working hours. - Hire, train, mentor, and evaluate climbing school instructors to enhance the program and meet program goals - Oversee climbing school equipment including inspection and inventory - Contribute to the development and implementation of program curriculum and offerings - Assess the department performance and identify areas for improvement and efficiency - Identify and assist in accomplishing long-term department goals - Collaborate with other departments to meet organizational goals and objectives - Actively maintains partnerships with other organizations to support collaborative offerings such as our adaptive climbing program FITNESS - Responsible for the oversight of the fitness department - Consolidates hourly payroll and sends it to the Operations Manager - Creates clear communication pathways between instructors - Creates and implements new programs METRICS TRACKING AND ANALYSIS - Ensure offerings & staff scheduling align with the department's annual budget  - Provide insights to inform the budget development process - Continually track key performance metrics determined by the Director and Operations Manager Minimum Qualifications - Experience in training a team of professionals in technical skills and risk management - Understanding of education principles, teaching methods, and classroom management - Demonstrates proficiency with computer software, including Google Workspace and RedpointHQ or comparable platforms. - Able to communicate clearly, timely, and effectively - Experience giving and receiving direct, timely, and appropriate feedback in a professional setting Preferred Qualifications - AMGA SPI certification or higher - First Aid, CPR, and AED certification - At least 3 years of climbing instructor experience - At least 1 year of program management experience - Experience facilitating Adaptive Climbing or supporting athletes with disabilities in another sport  Employment Status - Full-Time Salary (Hours will include working events, weekends, and/or working outside regular hours) - Paid Time Off, accrued each pay period on an annual basis - Medical Benefits - 401(k) Retirement Plan - Industry Benefits/Perks - Free Edgeworks Membership and Employee Discounts - Professional Development Opportunities