Customer Service Representative – Bilingual (English/Spanish)

Overview Join Ascend Staffing as a Bilingual Customer Service Representative in Sunnyvale, Texas, reporting to our North Dallas branch. In this role, you’ll provide daily administrative and workforce support for staffing operations while helping ensure employees, client supervisors, and internal teams receive excellent communication and service. This is a great opportunity for someone who is organized, detail-oriented, professional, bilingual in English and Spanish, and interested in growing their career in staffing, HR, or workforce management. Job Details - Job Type: Full-Time - Location: Sunnyvale, Texas - Reporting Branch: North Dallas - Pay Rate: $17.00 per hour + 1% OI (Operating Income) - Language Requirement: Bilingual in English and Spanish Work Schedule This position offers two full-time shift options: - 2nd Shift: 12:00 PM – 9:00 PM - 3rd Shift: 8:00 PM – 5:00 AM Applicants will be asked to indicate their preferred shift during the application process. Customer Service Representative Benefits - Bi-weekly pay - Direct deposit and debit card payment options - Health, vision, dental, life, and disability insurance - Growth opportunities with Ascend Staffing Why You’ll Love This Job - Make a direct impact by supporting employees and client operations daily - Gain hands-on experience in staffing, HR, compliance, and workforce coordination - Build strong working relationships with client supervisors and associate employees - Work in a fast-paced, people-focused environment - Grow your career with a company that values teamwork, integrity, and professional development Customer Service Representative Duties & Responsibilities - Provide on-site administrative support to staffing operations - Maintain accurate employee records, files, and documentation - Support compliance procedures and help ensure policy adherence - Assist with onboarding, employee check-ins, and new hire processes - Build and maintain strong relationships with client supervisors and employees - Monitor attendance, timekeeping, and daily workforce needs - Communicate employee updates, attendance issues, and operational needs as appropriate - Assist with general HR, staffing coordination, and administrative tasks as needed - Provide professional, responsive support to employees and client contacts Customer Service Representative Qualifications & Requirements Required Qualifications: - Bilingual proficiency in English and Spanish, with the ability to communicate effectively in both languages - Strong organizational and communication skills - Ability to manage multiple priorities in a fast-paced environment - High attention to detail and accuracy in record keeping - Professional, dependable, and client-focused attitude - Comfortable using computer systems, email, and basic office technology - Able to work independently and as part of a team - Regular and reliable on-site attendance is an essential function of this position Preferred Qualifications: - Previous experience in staffing, HR, administrative support, or customer service Application Process Apply now for immediate consideration. Qualified candidates will be contacted by an Ascend Staffing manager to discuss next steps. About Ascend Staffing Ascend Staffing is a people-first staffing organization dedicated to connecting talented individuals with meaningful career opportunities. We pride ourselves on strong partnerships, responsive support, and helping our internal teams, clients, and associates succeed. When you join Ascend Staffing, you become part of a company that values integrity, growth, teamwork, and community impact. Equal Opportunity Statement Ascend Staffing is an Equal Opportunity Employer, embracing diversity and the inclusion of all individuals regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, or genetics in accordance with federal, state, and local laws. @INInternal @ZRInternal