IT Administrator

IT Administrator Role: IT Administrator   •   Engagement type: Independent Contractor (part-time, up to 3 days/week)   •   Reports to: Head of Engineering   •   Effective: ASAP About the Role UpScrolled is engaging an IT Administrator on a contract basis to manage the systems and access infrastructure that keeps the company running. As a remote-first team operating across multiple countries, our reliance on cloud-based tools is high — and so is the cost of getting access management wrong. This engagement covers the day-to-day administration of UpScrolled’s software platforms: who has access, what level of access they have, and that those permissions are accurate, current, and auditable. The contractor will also be responsible for the security hygiene of our SaaS environment and for supporting the operational processes that touch IT — primarily employee onboarding and offboarding. This is a part-time engagement of up to three days per week, with hours flexing to the needs of the business. Scope of Work Identity & Access Management - Administer user accounts across all UpScrolled platforms, including provisioning new users, modifying access levels, and deprovisioning accounts upon departure - Maintain and enforce role-based access controls (RBAC) — ensuring users have the minimum permissions necessary to perform their role and no more - Manage group memberships and distribution lists across all platforms, keeping them accurate and aligned with current team structure - Configure and maintain single sign-on (SSO) integrations where applicable, and enforce multi-factor authentication (MFA) across the organization - Conduct regular access reviews to identify and remediate stale accounts, excessive permissions, and orphaned access - Maintain a complete, up-to-date access log documenting who has access to what, at what level, and when changes were made - Configure, maintain, and manage access to VPN and secure network connectivity for team members and contractors SaaS Platform Administration - Serve as the primary administrator for UpScrolled’s core platforms, including but not limited to: Google Workspace and Slack. For HR platforms (HRIS and ATS), act as secondary administrator in support of People Operations - Maintain a current inventory of all company SaaS subscriptions, including license counts, assigned users, renewal dates, and costs - Maintain up-to-date documentation of all systems, accounts, and permissions in use across the company — including ownership, purpose, and access levels - Identify unused or over-provisioned licenses and flag opportunities to reduce spend - Manage vendor relationships for IT tools, including handling renewal notices and coordinating with the appropriate internal stakeholders - Support the evaluation and onboarding of new software tools, including user setup and access configuration Device Management - Maintain an asset register of all company-owned devices, including assignment, configuration status, and location - Oversee device provisioning for new hires — ensuring equipment is configured and ready before a new employee’s first day - Manage the mobile device management (MDM) system to enforce security policies, deploy updates, and remotely wipe devices where necessary - Ensure all company devices meet baseline security standards: disk encryption, screen lock, OS updates, and endpoint protection Security & Compliance - Monitor for and respond to IT security alerts, including unauthorized access attempts, suspicious login activity, and policy violations - Maintain audit logs and access records in a format suitable for internal review and external compliance requirements - Support GDPR compliance as it relates to IT systems: data access controls, data retention configurations, and documentation of processing activities - Maintain documentation of IT security policies and procedures, keeping them current as the tool stack evolves - Report security incidents to the Head of Engineering and escalate to the appropriate stakeholders where required Cloud Infrastructure (Nice-to-have) - Support UpScrolled’s cloud environment as and when required, drawing on hands-on experience with major cloud providers  - Administer cloud account and identity access management (IAM): users, roles, policies, service accounts, and least-privilege permissions - Set up and maintain observability and monitoring tooling — logging, metrics, dashboards, and alerting — in coordination with the Engineering team - Assist with other cloud administration tasks as needed, such as cost visibility, backup configuration, and security baseline reviews Onboarding & Offboarding - Create and maintain employee-facing guides for requesting access, reporting IT issues, and understanding what tools are available to them and how to use them - Execute the IT component of employee and contractor onboarding: account creation, platform access provisioning, device setup, and confirmation that all systems are ready on day one - Execute the IT component of offboarding: prompt deprovisioning of all access, device return coordination, and confirmation that no residual access remains within 24 hours of departure - Maintain and improve the IT onboarding and offboarding checklists, keeping them aligned with the current tool stack - Coordinate with People Operations to ensure IT readiness for all start dates and departures Deliverables The following deliverables are expected on a recurring basis. Additional ad hoc deliverables may be agreed in writing between the parties. Monthly - Access audit report: a full review of user permissions across all platforms, flagging any anomalies, stale accounts, or access that does not align with current role assignments - SaaS license utilization report: active vs. assigned licenses per platform, with recommendations where relevant - IT incident log: a summary of any security alerts, access issues, or platform incidents handled during the month Ongoing / As Needed - Onboarding and offboarding completion confirmation, delivered to People Operations within 24 hours of each event - Updated access register reflecting any changes made during the period - Documentation updates as the tool stack or team structure changes - Ad hoc IT support and access requests, responded to within 1 business day;  urgent access and security matters within 4 hours during business hours Location UpScrolled maintains an office in Amsterdam, but this role can be fully remote. We prefer candidates who can work overlapping Central European time (CET/CEST), since that’s when most of the team collaborates.  Compensation UpScrolled is headquartered in the Netherlands, but we hire in all European countries and many others around the globe. We offer competitive compensation that will be discussed during the interview. Equal Opportunity UpScrolled is an equal opportunity employer. We are committed to building a team that reflects the diversity of the people our product serves. We do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other protected characteristic. If you need accommodations at any stage of the hiring process, please reach out — we will work with you. Work Authorization Candidates must have the legal right to work in their stated location. UpScrolled does not currently offer visa sponsorship.