Parts Sales Clerk

- Role Overview: Serves as the primary point of contact for Heavy equipment parts inquiries. - Core Sales & Customer Service Responsibilities.  - Parts Consultation: Identify exact-match equipment components by navigating electronic parts catalogs (EPC) and interpreting customer descriptions. - Order Processing: Generate accurate quotes, invoices, and sales orders using dealership management systems (DMS) - Up-Selling & Cross-Selling: Recommend related maintenance items, tools, hardware, and premium product lines to increase average transaction value. - Maintain relationships with customers, managing their recurring orders, delivery schedules, and wholesale pricing tiers. - Core & Return Processing: Inspect returned parts for warranty eligibility, process core charges, and prep defective items for manufacturer shipment. - Sourcing: coordinate order for non-stocked or specialty parts from supplier to fulfill urgent customer requests. Required Qualifications & Competencies - Heavy Equipment Knowledge: Strong understanding of equipment systems, including drivetrains, Hydraulic, Undercarriage, electrical, and engine components. - Technical Systems: Proficiency with cataloging software (e.g., GPES) or dealership software. - Communication Skills: Ability to explain complex technical parts diagrams and compatibility restrictions to non-technical customers.