Staff / Senior Product Manager, Payments

ABOUT AIRWALLEX Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles https://www.airwallex.com/en-us/operating-principles to see it in full.   ABOUT THE ROLE As a Senior / Staff Product Manager, you will play a defining role in shaping the future of global money movement, embedded commerce, and unified payment acceptance at Airwallex. Operating at the intersection of core clearing/settlement infrastructure, merchant-facing experiences, and developer-first toolkits, you will own the end-to-end product lifecycle—from long-term strategy and architectural design to global roadmap execution. In this role, you will bridge our online payments-for-platforms suite (enabling marketplaces and SaaS platforms to collect, route, and embed payments) with next-generation in-person commerce (smart POS, SoftPOS, hardware/software integrations, and loyalty engines). You will lead cross-functional teams to modernise omnichannel workflows, scale coverage across international markets, and deploy AI-native capabilities that remove operational friction for global merchants. WHAT YOU’LL DO - Own the vision, roadmap, and delivery plans for Airwallex’s platform payments and in-person commerce solutions, expanding our reach across key verticals, marketplaces, and global geographies. - Architect seamless integrations connecting POS terminal workflows and embedded platform checkouts directly to core clearing, ledgering, and multi-currency settlement engines—optimising for processing speed, fee netting, and dynamic routing. - Build developer-first APIs, unified commerce SDKs, and intuitive terminal management systems (TMS) that drastically reduce integration overhead for marketplaces, platforms, and third-party software vendors. - Pioneer AI workflows and autonomous agents across merchant onboarding, automated terminal setup, dispute/risk management, transaction reconciliation, and proactive loyalty/reward engine optimisations. - Expand capabilities around alternative payment methods (APMs), card acquiring, and integrated loyalty redemption loops to help platforms monetize payments and retain underlying sellers. - Ensure high-availability infrastructure (including offline POS processing resilience) while delivering tooling to help merchants satisfy regulatory mandates (PCI-DSS, EMV, PSD3/local frameworks) and manage platform risk. - Partner closely with Engineering, Hardware/Firmware, Commercial, Legal/Compliance, and Operations teams to build scalable feedback loops and launch high-impact products from concept to global scale. WHO YOU ARE Minimum Requirements - 5+ years of product management experience building high-scale, mission-critical platform products in fintech, payments, or commerce infrastructure (Staff-level scope). - Hands-on domain expertise in card acquiring, embedded finance/platform payment models (marketplaces, payfac-like setups), or card-present ecosystems (POS/SoftPOS, EMV/NFC standards, terminal management). - Proven ability to engage deeply with engineering on complex architectural discussions covering API design, distributed ledgers, high-throughput transaction processing, and hardware/software interfaces. - Exceptional analytical rigor with a track record of structuring complex ecosystem workflows, leveraging data to drive strategic trade-offs, and solving ambiguous problems. - High agency, persistence, and an entrepreneurial bias for action—capable of executing fast and driving complex initiatives to completion in a high-growth environment. - Outstanding written and verbal communication skills; proven success influencing cross-functional teams and executive stakeholders across diverse international regions. - Bachelor’s degree or higher with strong academic performance, preferably with coursework in Computer Science, Engineering, or quantitative disciplines. Preferred Qualifications - Prior experience designing or scaling developer-first payment APIs, unified commerce SDKs, or multi-sided platform architectures. - Hands-on exposure to deploying Generative AI, agentic workflows, or automated intelligence in fintech operations, transaction reconciliation, or onboarding. - Working familiarity with international card networks, alternative payment methods (APMs), cross-border settlement rails, and regional regulatory frameworks (UK/EU, APAC, or Americas). APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email address. Please apply only through careers.airwallex.com http://careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.