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IT Application Support Engineer
Athens, Attikí, Greece · Remote · fulltime_permanent
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About the role
Join Bally’s Intralot as an IT Application Support Engineer!
🚀To meet our current corporate needs, we are looking to bring to our team an Application Support Engineer.
In this role, you will:
- Monitoring and resolving open production issues at the 2nd level within designated timeframes.
- Promptly initiating a "Problem" report when the root cause of an incident remains unidentified.
- Conducting advanced troubleshooting for production incidents and problems.
- Taking ownership of problem monitoring and tracking, with a focus on process improvement for recurring issues.
- Reproducing incidents and validating fixes through regression testing.
- Contributing to root cause analysis efforts to prevent future outages or quality issues.
- Flexibility is key as this position requires shift work and occasional international travel due to our global clientele.