Senior IT Engineer, AI Systems

About Bluevine Bluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best. Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed. We’re innovators driven by big ideas, collaboration, and real impact. Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next? ABOUT THE ROLE We’re looking for a Senior IT Engineer, AI Systems to join Bluevine’s IT team in Tel Aviv. You’ll be a part of local and global IT operations and drive the evaluation, integration, and adoption of AI tools and automation across our global organization. This role combines enterprise SaaS administration, endpoint and identity management, and advanced technical support with hands-on AI integration. You’ll build reliable automation, establish secure administration practices, and help employees use AI tools effectively, working closely with Information Security, and business stakeholders. WHAT YOU’LL DO - Evaluate, deploy, and administer enterprise AI platforms, and build AI agents to streamline IT operations and business workflows. - Administer Jira Service Management and Jira Cloud, including workflows, permission schemes, automations, webhooks, SLAs, and JSM Assets. - Google Workspace administration, including organizational units, security settings, and third-party application integrations. - Resolve complex L2/L3 escalations for employees in Tel Aviv and globally across macOS, Windows, and enterprise applications. - Manage endpoint compliance and identity access through enterprise MDM platforms and Okta. - Partner with Information Security to prevent sensitive data exposure through AI tools and establish usage guidelines and role-based access controls. - Develop and maintain scripts and API integrations to connect enterprise systems and services, synchronize data, and automate administrative tasks. - Deliver practical workshops and create documentation covering effective prompting, AI tools, and self-service IT. - Manage office networking and the IT hardware lifecycle for the Tel Aviv site. WHAT WE LOOK FOR - 6+ years of experience in IT engineering, systems administration and advanced IT support within a fast-paced technology startup or global product company. - 2+ years of hands-on experience administering or integrating enterprise AI tools, such as ChatGPT Enterprise, Claude, Gemini, GitHub Copilot, OpenAI APIs, or custom LLM bots. - Advanced Jira administration experience, including designing and implementing complex configurations and automations. - Experience administering Google Workspace at enterprise scale, including Google APIs, security controls, and directory integrations. - Scripting skills in Python, Bash, or PowerShell, with practical experience using automating IT processes. - Experience managing macOS and Windows through enterprise MDM platforms such as Jamf Pro or Microsoft Intune, and administering identity providers such as Okta or Microsoft Entra ID. - Fluent written and spoken English, with the ability to collaborate across global teams and explain technical concepts clearly to technical and non-technical audiences. BONUS POINTS IF YOU ALSO HAVE - Experience building RAG-based knowledge solutions, custom GPTs, or AI-powered triage bots within Slack, Teams, or IT service management platforms. - Knowledge of enterprise networking, including TCP/IP, VLANs, DNS, and Cisco Meraki equipment. - Experience with Linux system administration. - Industry certifications in Cloud, AI, or IT Management (ITIL certifications, Okta Certified, AWS/Azure Fundamentals). Benefits & Perks - Excellent group health coverage - Flexible hybrid work model - Large Study Fund contribution - Salary Benchmarks and Checkpoints - Monthly meal card of TenBis or CiBus (your choice) with generous balance - Free parking for cars, scooters, and bikes - Free gym membership - Company-sponsored Mental Health Benefits - PTO, Company Holidays, and Flexible Holidays - Community-based volunteering opportunities