Senior IT Specialist

Job Title: IT Specialist Location: Munich, Germany About this Role: AVATR Global Design Center is looking for a skilled and customer-oriented, and security-conscious 1st/2nd Line Senior IT Specialist to join our growing team in Munich. This role combines front desk responsibilities with hands-on on-site support for general office and design systems, modern office infrastructure, ensuring smooth daily IT operations and high-quality user support within our office. The ideal candidate will have strong hands-on experience in IT support, a service-oriented mindset, and the ability to work independently. What you will do: - Provide 1st and 2nd line technical support to on-site end users, including issue diagnosis, troubleshooting, and resolution for hardware, software, and network-related problems. - Install, configure, patch, upgrade, and maintain operating systems and application software. iOS, Windows. - Handle hardware failures, replacements, installations, and configuration loading for laptops, desktops, peripherals, and other office IT equipment. - Support and administer Microsoft Active Directory, Microsoft 365, Teams, and Exchange. - Administer and support conference room A/V systems and VPN access. - Ensure timely updates and resolution of IT tickets using the internal ITSM tool, in line with defined SLAs. - Support IT asset management, including tracking, inventory maintenance, and lifecycle documentation. - Assist with server room maintenance and equipment management at the German office. - Provide professional, user-friendly communication and guidance to non-technical staff regarding IT requests and issues. - Update the knowledge base, technical documentation, and support procedures. What you will bring: - Degree in Computer Science, Information Technology, or a related field.  - 4+ years of relevant experience in an office-based IT support role.  - Strong hands-on experience with Microsoft 365 administration, Entra, Active Directory, MS Exchange, Endpoint management system, Collaboration tools and File sharing systems.  - Experience supporting Windows OS, iOS and commonly used office software. Macs, iPhones, good to have experience supporting interactive screens and tablets.  - Experience supporting video conferencing and A/V systems. Wi-Fi AP.  - Familiarity with ITSM platforms and service desk workflows.  - Excellent troubleshooting skills and strong root cause analysis capability.  - Strong written and verbal English communication skills.  - Customer-first mindset with a professional, friendly, and solution-oriented approach.  - Ability to manage multiple priorities and work independently.  - Nice to have:  - Experience in administering network equipment and systems (Cisco, Meraki, Fortinet).   - Endpoint management/MDM (Baramundi), MS Purview, MS Defender.  - Familiarity with deployment and support of AutoCAD, Adobe CC, and similar systems.  - Support of Lark/Feishu, various file sharing, CAD, Adobe systems.  - Familiarity with IT process improvement, documentation, and best practices.  - Chinese language skills. What we offer: - Competitive Salary: Reflecting your skills and experience. - Hybrid Working: Flexibility to work both remotely and in the office. - Annual Leave: 30 days of paid annual leave. - Health & Wellness: Access to the Wellhub Pass for your well-being. - Employee Development: Learning opportunities and training programs to support your career growth. - Transport Support: Deutschland ticket or fuel card. - Meal Allowance: For lunch at the canteen. - Gifts: Celebratory gifts for work anniversaries and Chinese New Year. - Company Events: Regular team-building and social activities. - Inclusive Culture: A diverse, supportive environment where every voice is valued. Thank you for considering joining our team! We look forward to hearing from you and hope you become a part of our company. If you are interested in the position, please apply now. We are excited about the possibility of working together to create a bright future!