Service Support Specialist

Join Evolution as a Service Support Specialist in Malta! Evolution is a global leader in innovative online casino solutions, with over 20,000 employees across 30+ locations. Operating state-of-the-art broadcasting studios worldwide, including Malta, we deliver premium gaming experiences 24/7. Listed on Nasdaq Nordic since 2015, we embody our core values: ALIVE, DO RIGHT, and WORK TOGETHER. We’re seeking a Service Support Specialist to join our fast-paced team in Malta and ensure seamless gaming operations. - Ensure uninterrupted table operations by identifying and resolving real-time incidents, including dealer errors, software issues, or network connectivity problems. - Monitor critical systems and infrastructure using provided tools, escalating alerts as necessary. - Investigate and resolve player disputes related to game integrity or dealer actions. - Ensure timely and accurate resolutions for client and end-user issues. - Record all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management. - Coordinate case resolutions across internal teams and support the seamless execution of shift activities. - Contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues. - Excellent English skills (spoken and written). - Customer support experience preferred. - Strong decision-making, problem-solving, and leadership abilities. - Excellent multitasking skills with a proactive, detail-oriented approach. - Ability to thrive in a dynamic, multicultural, and high-pressure environment. What We Offer - 🩺 Private health insurance, free gym membership, team events & more