VP, Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VP, Operations based in the United States. The VP, Operations will lead and transform post-sale operations for a growing technology business, ensuring seamless execution across customer onboarding, technical account management, and service delivery. As a member of the executive leadership team, you will oversee a global organization of more than 25 professionals across the United States and India. This high-impact role combines strategic leadership with hands-on problem-solving to improve operational efficiency, customer satisfaction, and long-term retention. You will work closely with executive leadership and cross-functional teams to turn customer insights into scalable processes, product improvements, and measurable business outcomes. Leveraging AI-driven analytics and workflow automation, you will identify operational risks, streamline service delivery, and accelerate customer value realization. This opportunity is ideal for an experienced, decisive leader who thrives in fast-paced SaaS environments and is passionate about building accountable, high-performing teams.