Service Desk Agent

DESCRIPTION OF THE TASKS The following tasks will be performed by external service provider following ITIL framework:  Technical support line 2 (mainly in Oracle) regarding the use of information systems  Release notes of the information systems  High level testing of the information systems (service to developer teams)  Maintenance of the Knowledge Database   LEVEL OF EDUCATION Min. Bachelor degree of 3 years.   KNOWLEDGE AND SKILLS The Following skills and knowledge are required for the performance of the above listed tasks:  Good IT skills in particular Oracle SQL and PL/SQL and basic Unix  Excellent communication / writing skills.  Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team.  Ability to participate in multi-lingual meetings.  Ability to apply high quality standards  Able to cope with the needs of multi-language site deployment.  Knowledge in end user assistance or support of information systems  Good knowledge of ITIL  Knowledge of wiki, collaborative sites and social networks  Good reporting skills   Due to the particular nature of a large international organisation such as the European Commission, candidates should also have the following non-technical skills:  Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in a team;  Ability to participate in multilingual meetings; good communication skills;  Ability to work in multi-cultural environment, on multiple large projects;  Excellent Team Player  Ability to understand, speak and write French and English (B2 level for both) is needed;  High degree of confidentiality, discretion and integrity is required as the applications managed and maintained in DIGIT B2 contain personal and confidential data   SPECIFIC EXPERTISE  Knowledge of Oracle SQL and/or PL/SQL (min. 3 years of experience)