Learning & Development Manager

Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist. Villa Nautica is seeking a dynamic, passionate, and experienced Learning & Development Manager to lead the resort’s training and development initiatives. The successful candidate will play a key role in enhancing team member capabilities, strengthening service standards, and fostering a culture of continuous learning and professional growth to deliver exceptional guest experiences. Key Responsibilities - Develop, implement, and oversee the resort’s annual Learning & Development strategy and training calendar in alignment with business objectives and operational requirements. - Identify training needs through Training Needs Analysis (TNA), performance evaluations, guest feedback, and departmental consultations. - Design and deliver engaging training programs covering service excellence, hospitality standards, leadership development, communication, guest engagement, and operational skills. - Coordinate and facilitate orientation and induction programs for new team members to ensure a smooth onboarding experience. - Develop and implement departmental training plans in collaboration with Heads of Departments to address operational and service-related training needs. - Conduct regular training sessions, workshops, coaching, and on-the-job training to enhance team member performance and productivity. - Drive the implementation of brand standards, resort service culture, grooming standards, and guest experience initiatives through structured training programs. - Maintain accurate training records, attendance, assessments, certifications, and departmental training reports. - Ensure compliance with applicable employment regulations, workplace safety requirements, food safety standards, and other mandatory training requirements. - Support talent development, succession planning, and career growth initiatives. - Coordinate external training programs, professional certifications, and development opportunities where required. - Manage the training budget and promote a culture of continuous learning and improvement. - Bachelor’s degree or diploma in Human Resources Management, Hospitality Management, Training & Development, or a related field. - Minimum of 3–5 years of relevant experience in Learning & Development or Training, preferably within a luxury hotel or resort environment. - Previous experience in a supervisory or managerial training role is highly desirable. - Strong knowledge of hospitality service standards, training methodologies, competency development, and performance evaluation. - Experience in developing training materials, facilitating workshops, and delivering effective learning programs. - Excellent communication, presentation, interpersonal, and organizational skills. - Strong leadership, coaching, problem-solving, and team management abilities. - Proficiency in Microsoft Office applications and training documentation. - Fluency in English is essential; additional languages are an advantage. - Leadership and people development - Training facilitation and presentation - Service excellence and guest experience - Coaching and mentoring - Training needs analysis and evaluation - Communication and interpersonal effectiveness - Planning, organization, and time management - Creativity and continuous improvement - Team collaboration and relationship building