Transportation Logistics Operator- Bilingual (Korean/ English)

For More Open Positions Visit us at: http://recruiting.woongjininc.com/ Our Mission WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant leadership. Benefits - Medical Insurance - Vision Insurance - Dental Insurance - 401(k) - Paid Sick hours - Coordinate and schedule delivery appointments for major retail customers, including Walmart, Sam’s Club, Target, Costco, Amazon, and BJ’s. - Communicate with customers, carriers, internal transportation teams regarding shipments and delivery schedules. - Request, confirm, and update delivery appointments through customer portals. - Monitor shipment status and follow up on late, delayed, refused, or rescheduled deliveries. - Prepare and review appointment confirmations. - Track inbound and outbound shipments and provide customers with accurate ETAs. - Resolve delivery issues, appointment conflicts, shortages, damages, and other customer concerns. - Enter and maintain accurate shipment and customer information in the internal system - Respond to customer emails and phone calls professionally and promptly. - Escalate urgent transportation or customer issues to the appropriate departments. - Maintain daily shipment reports, appointment schedules, and tracking spreadsheets. - Follow up with carriers to ensure appointments are met and deliveries are completed. - Build strong relationships with key customers and transportation partners. - Support the logistics team with daily operational tasks  - Strong communication and customer service skills - Fluent in English/Korean (1member), English/Spanish Bilingual (1member) - Excellent organization and time management - Attention to detail and accuracy - Shipment tracking and appointment scheduling - Problem solving and issue resolution - Strong follow up and multitasking abilities - Proficient in Microsoft Excel, Outlook, and Word - Ability to work in a fast paced environment  Requirements - High school diploma or equivalent - 3– 6 years of experience in logistics, transportation and customer services preferred - Experience scheduling delivery appointments preferred - Familiarity with retail customer portals such as Walmart, Target, Costco, Amazon, Sam’s Club, or BJ’s - Experience working with carriers, customers, and internal teams - Ability to manage multiple shipments and meet deadlines - Strong written and verbal communication skills All your information will be kept confidential according to EEO guidelines.