Front Office Associate

The Radisson Blu Hotel, New Delhi Paschim Vihar is a 5-star upscale property on Outer Ring Road in West Delhi. It features 178 rooms and suites, four dining options, a large fitness center, an outdoor pool, a spa, and versatile event spaces 1. Guest Relations & Customer Service - Welcome guests warmly and professionally, ensuring a personalized and hospitable experience. - Assist guests with their inquiries, requests, and concerns promptly and courteously. - Maintain the highest standards of guest satisfaction and service excellence. - Anticipate guest needs and provide personalized services to enhance the overall guest experience. - Handle guest complaints professionally and escalate issues to the appropriate authority when required. 2. Front Desk Operations - Perform guest check-in and check-out procedures efficiently and accurately. - Verify guest identification, registration details, and payment information. - Manage room allocations, room changes, and guest requests in coordination with the Housekeeping and Reservations teams. - Ensure accurate billing, folio management, and settlement of guest accounts. - Maintain proper records of guest transactions and front desk activities. 3. Reservations & Communication - Assist guests with room reservation inquiries, modifications, and cancellations. - Handle incoming calls, emails, and guest messages professionally. - Provide accurate information regarding hotel facilities, services, dining options, and local attractions. - Coordinate with the Reservations team to ensure room availability and accurate booking information. 4. Interdepartmental Coordination - Coordinate with Housekeeping regarding room status, cleanliness, and room readiness. - Liaise with Concierge, Bell Desk, Security, Food & Beverage, and other departments to fulfill guest requirements. - Ensure smooth communication during shift handovers and maintain proper records of pending tasks. 5. Hotel Standards & Compliance - Adhere to the hotel's Standard Operating Procedures (SOPs), grooming standards, and service protocols. - Maintain confidentiality of guest information and hotel records. - Follow hotel policies related to safety, security, and emergency procedures. - Ensure the front desk area remains clean, organized, and presentable at all times. - Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field. - 1–2 years of experience in Front Office operations, preferably in a 5-star or luxury hotel. - Freshers with excellent communication skills and a strong service orientation may also be considered. - Knowledge of hotel property management systems (PMS) such as Opera is preferred. - Good command of English; knowledge of additional languages is an advantage. - Excellent verbal and written communication skills. - Strong interpersonal and guest-handling abilities. - Professional grooming and a pleasant personality. - Customer-focused attitude with a passion for hospitality. - Good problem-solving and decision-making skills. - Ability to multitask and work efficiently in a fast-paced environment. - Attention to detail and accuracy in handling guest transactions. - Flexibility to work rotational shifts, weekends, and public holidays.