Assistant Manager, Learning & Quality Assurance

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success. The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool. At Pullman Singapore Hill Street, we don't do ordinary. We seek opportunities, connect with meaning, and make a positive impact so we can progress together, anytime & anywhere. #Progress Together, Anytime, Anywhere Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure. Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring. #WeAreHeartists We are looking for a proactive and passionate Assistant Manager, Learning & Quality Assurance to drive the implementation of Leading Quality Assurance (LQA) standards while supporting the hotel's Learning & Development initiatives. Working closely with Heads of Department, you will strengthen service standards, develop Heartists' capabilities and champion a culture of continuous learning and service excellence to deliver memorable guest experiences. Key Responsibilities - Coordinate and implement Learning & Development programmes, including onboarding, orientation, service training and leadership development initiatives. - Drive the implementation and monitoring of LQA and hotel service standards across all departments. - Conduct quality checks and service observations, identify performance gaps and work with Heads of Department to develop and follow up on corrective action plans. - Partner with departmental trainers to reinforce service standards through coaching, training and on-the-job guidance. - Coordinate LQA assessment preparations, monitor departmental readiness and track progress against improvement plans. - Analyze relevant guest feedback, quality assessment findings and training effectiveness to identify opportunities for improvement. - Maintain accurate training records, reports, learning materials and quality assurance documentation. - Promote a strong service culture through continuous learning, coaching and service excellence initiatives. - Support team engagement and other People & Culture projects as required. - Diploma or Degree in Human Resources, Hospitality Management, Learning & Development or a related discipline. - Preferably 3–5 years of relevant experience in Learning & Development, Quality Assurance, Service Excellence or hotel operations. - Knowledge of LQA standards and luxury hospitality service expectations will be an advantage. - Good facilitation, presentation, communication and coaching skills. - Strong stakeholder management skills, with the ability to engage and influence colleagues across different departments. - Analytical, organised and detail-oriented, with the ability to monitor performance gaps and drive follow-up actions independently. - Proactive, resourceful and passionate about people development and delivering exceptional guest experiences. - 5-day Work Week. - Duty Meals are provided. - Heartist F&B Discount and/or Preferential Room Rates at worldwide Accor Hotels. - Flexible Benefit – Dental/Optical/Vacation Expenses. - Comprehensive Medical & Insurance Coverage. - Local/Overseas Career Development & Growth Opportunities.