Business Systems Analyst (CRM/Low-Code)

SmartDev is an AI-powered software development company headquartered in Vietnam, part of the Verysell Group. We help global businesses deliver faster and build smarter — combining AI-driven development practices with deep expertise across fintech, healthcare, retail, and enterprise technology. Our team of engineers, architects, and AI specialists works across the full stack: from custom software and cloud solutions to generative AI, MLOps, and intelligent automation. At SmartDev, we believe that great architecture and AI-first thinking are a competitive advantage — and we build our teams accordingly.  The company is at a pivotal point in our journey: transitioning from a pure IT outsourcing provider to an AI-enabled solutions partner.  We have over 200 talented employees working both on-site and remote/hybrid at locations: - Danang: 81 Quang Trung, Hai Chau 1 ward, Hai Chau District, Danang - Hanoi: Zodiac building, 19 Duy Tan Street, Dich Vong Hau ward, Cau Giay District, Hanoi SmartDev is building a dedicated Creatio practice to deliver enterprise CRM programmes for banks and other regulated institutions. We are hiring systems analysts who will work as no-code configurators - and we fund your Creatio Academy certification to get you there. This is not a role where you write a specification and hand it to a developer. You build the working system yourself, inside the platform: sections and objects, reference data, business processes in the BPMN designer, dynamic cases, Freedom UI screens, access rights and dashboards. You demo what you built to the client directly. On a low-code programme, analysts deliver the majority of the functionality, and the development team is reserved for the problems that genuinely need code. - Configure sections, objects, reference data and the product catalogue for retail, corporate, Islamic and private banking business lines. - Design and build end-to-end business processes in the BPMN designer, plus dynamic case flows for leads, referrals and opportunities. - Build Freedom UI screens, forms, dashboards and reports that relationship managers actually want to use. - Configure roles, organizational structure, record- and field-level access rights - a first-class discipline in a banking context, not a checkbox. - Take part in fit-gap workshops: capture requirements from business SMEs, translate them into use cases, and flag where the product already solves the problem. - Build proof-of-concept screens and demos for client gates and presales. - Write and maintain the configuration documentation, and support SIT and UAT on what you built. - Work with the solution architect and developers on the boundary between configuration and custom development. - 3–5 years as a systems or business analyst on enterprise system implementations (CRM, ERP, BPM, ECM). Implementation experience specifically — not support, not data analytics. - BPMN at design level, not reading level. You can model an end-to-end process with gateways, parallel branches, timers and escalation — and explain why you modelled it that way. - Relational data modelling fundamentals: tables, one-to-many and many-to-many relationships, lookups, normalisation. - Hands-on configuration experience on any low-code, CRM or BPM platform (Creatio, Salesforce, Microsoft Dynamics 365, Pega, ServiceNow, Camunda, Appian, Mendix, Bitrix24, Odoo, 1C or similar) - Experience configuring role models and access rights. - Direct client-facing experience: running workshops, demoing your work, capturing and confirming requirements. - Technical literacy without needing to be a developer: you can read a SQL query, understand REST APIs and JSON, and check a log. - English at B2 or aboveNice to have - Creatio experience or Creatio Academy certification. - Banking or financial services domain knowledge. - Experience at a systems integrator delivering to corporate clients. - QA background on implementation projects — process knowledge from the testing side transfers well. - UX sensibility for business applications: you care whether the screen you built is usable, not just complete. - Bilingual or RTL interface experience. What we offer - Fully funded Creatio Academy certification (No-Code Analyst, plus Freedom UI and mobile workshops) - A founding seat in a new practice: you help set how it works rather than inherit someone else's standards. - An international enterprise banking programme as your first project, with direct client exposure from the start. - A clear growth path — no-code configurator to senior analyst to low-code solution architect — with the certification track to support it. - Competitive compensation, hybrid working, and a senior engineering organisation with regulated-industry delivery credentials (SOC 2 Type II, ISO 27001, PCI-DSS).Benefits - International working environment with AI-driven strategic direction. - 20 days of annual leave – Hybrid working mode. - Premium healthcare package with PVI and comprehensive annual health check-ups - Competitive salary & 13th salary bonus - Lunch allowance to fuel your productivity. - Engaging company culture with fun activities - Global collaboration – Work with both Vietnamese and international colleagues.