Robotics Field Engineer - MEX

Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide. As a Robotics Field Robotics Engineer, you provide on-site and remote technical support to ensure optimal performance and reliability of robotic systems. You diagnose, repair, and maintain equipment while acting as a key interface between customers and internal teams, ensuring high service quality and system uptime. Reports to: Local Service Manager / Head of Services North America Responsibilities and Objectives: Field Service & Customer Support - Provide on-site repair, troubleshooting, maintenance, and programming support - Diagnose robotic systems and resolve issues efficiently - Restore system operation and ensure customer satisfaction - Support commissioning and emergency interventionsRemote Support & Hotline - Provide technical support via phone and email - Manage customer hotline requests - Guide customers through troubleshooting and resolution remotelyService Execution & Reporting - Document activities in CRM - Provide detailed service reports - Track system performance and issuesCoordination & Improvement - Coordinate with service management and teams - Provide feedback for continuous improvement - Support knowledge sharingAdheres to all safety, quality and environmental standards - Bachelor’s or Associate degree in Engineering, Robotics, or related field - 3+ years experience in robotics or industrial automation - Strong robot programming and troubleshooting skills - Knowledge of electrical, mechanical, and control systems - Ability to read and interpret technical documentation - Strong communication and customer interaction skills - Willingness to travel up to 75% - Fluent English speaker Work schedule: Willingness to travel as required both domestically and internationally (up to 75%)