After-Sales Specialist

Riyadh · On-site · Full-Time · Operations

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About the role

About Us Soum is on a mission to revolutionize e-commerce in the MENA region and beyond by building the most convenient and trustworthy re-commerce marketplace in the region. We're reshaping how C2C marketplaces operate, making buying and selling second-hand products seamless and reliable. Since our launch in July 2021, Soum has become one of the fastest-growing startups in the region, achieving rapid expansion in both our team and product offerings. In recognition of our impact and growth, we were proudly named one of the Top 10 LinkedIn Startups in Saudi Arabia for 2024. Role Overview Soum's car showroom is where customers meet the brand face to face. The After-Sales Specialist owns the customer experience from the moment a sale is signed through handover and beyond. The goal is to ensure every customer leaves confident in their purchase, any issue is resolved quickly, and buyers become repeat customers who recommend Soum. This is an urgent hiring opportunity. Candidates who can join within two weeks or less may be prioritized during the selection process. However, candidates with longer notice periods are still welcome to apply and will be considered.