Brokerage Applications Support Specialist | Hybrid in GDL

A leading and growing company in Latin America is seeking: Brokerage Applications Support Specialist Key Responsibilities • Deliver remote, telephone, and scheduled onsite application support. • Troubleshoot incidents involving applications, system access, and connectivity. • Register, manage, and follow up on incidents and service requests through approved ITSM platforms. • Escalate complex technical or functional issues to appropriate support groups. • Identify recurring issues and operational risks, and maintain troubleshooting documentation, logs, and knowledge articles. • Collect, document, and organize evidence for technical investigations. • Participate in application validation related to fixes, patches, upgrades, and approved changes. • Coordinate communication during critical incidents within the established support window. Required Experience • 1–3 years of experience in Help Desk, Service Desk, Technical Support, or Application Support. • Experience providing remote and telephone-based support. • Familiarity with incident management and troubleshooting processes. • Experience with ticketing or ITSM platforms preferred. • Experience supporting business-critical applications desirable. Technical Knowledge • Customs entry processing applications, preferably Slamnet. • Windows operating systems; Microsoft Office; remote support tools. • Incident management and troubleshooting methodologies. • Enterprise brokerage applications and supporting technologies. • Basic understanding of application connectivity, system access, and infrastructure-related incidents. Business Knowledge • Basic understanding of international trade. • Familiarity with customs brokerage, import/export processes, and customs entry processing workflows. • Knowledge of logistics and supply chain operations preferred. Position Requirements • Bachelor’s degree or technical qualification in Information Technology, Computer Science, Information Systems, or a related field. • English proficiency at B1–B2 level (CEFR), with conversational skills sufficient to communicate with international teams, participate in support calls, and coordinate incident resolution in English. • Ability to work an assigned staggered schedule within the established support coverage window. • Ability to attend the designated airport operations office onsite once per week. - Advanced conversational English (will be assessed during the interview process). - Work arrangement: Hybrid — mandatory onsite attendance once weekly. - Location: Guadalajara International Airport. - Salary: MXN $65,000 gross per month. - Benefits: Excellent benefits package, including benefits above the statutory minimum.