Billing Manager

Position Objective The Billing Manager leads the end-to-end billing function, ensuring timely and accurate invoicing, revenue realization, cash-flow support, and exceptional customer service. The role oversees billing operations, client escalations, financial controls, process improvement initiatives, and team performance while partnering across Payroll, Finance, Sales, Operations, Credit & Collections, and Client Services. The Billing Manager protects revenue through effective invoicing processes and ensures operational excellence throughout the billing lifecycle. Commitment to Our Culture, Values and Behaviors - Act as an ambassador for Vertage and contribute to a culture of trust, entrepreneurship, innovation, authenticity, inclusivity, and agility. - Make and keep commitments through accountability, ownership, and transparent communication. - Treat colleagues, customers, and partners with respect and professionalism. - Promote continuous improvement and seek better ways to strengthen business effectiveness. - Act in a manner that protects the safety, integrity, reputation, and financial interests of Vertage. Key Responsibilities Billing Operations Leadership - Lead daily billing operations across multiple business lines and customer programs. - Ensure accurate and timely invoice generation and delivery in accordance with contractual and client requirements. - Monitor billing productivity, backlog, cycle times, and service-level performance. - Manage exception reporting, prioritization, and resolution processes. - Ensure adherence to established billing policies, procedures, and controls. Revenue Protection and Financial Controls - Oversee billing quality-control processes to minimize invoice errors and revenue leakage. - Ensure all validated billable activity is invoiced timely and accurately. - Review aging trends and partner with Credit & Collections to support cash-flow objectives. - Monitor billing exceptions, credits, rebills, write-offs, and revenue-impacting adjustments. - Support internal and external audit requests and maintain clear documentation and audit trails. Customer and Escalation Management - Serve as the primary escalation point for complex customer billing issues. - Resolve invoice disputes, rate discrepancies, purchase-order challenges, and billing inquiries. - Partner with client-facing teams to improve customer satisfaction and payment outcomes. - Support strategic client reviews and executive escalations. - Maintain clear stakeholder communication until issues are fully resolved. Leadership and Team Development - Manage, coach, and develop Billing Specialists and Pay/Bill staff. - Establish performance expectations, service standards, and accountability measures. - Support hiring, onboarding, training, and succession-planning activities. - Balance workloads and priorities to maintain service levels and business continuity. - Foster continuous improvement, collaboration, and operational excellence. Systems and Process Improvement - Partner on billing system enhancements, implementations, integrations, and testing initiatives. - Identify automation opportunities and process efficiencies. - Use reporting and operational data to identify trends, risks, and improvement opportunities. - Participate in business transformation and integration projects. Work Experience and Attributes Essential - Bachelor's degree in Accounting, Finance, Business Administration, or equivalent relevant experience. - Five or more years of billing, accounts receivable, finance operations, or staffing back-office experience. - Three or more years of leadership experience managing operational teams. - Strong knowledge of invoicing, customer billing processes, accounts receivable, collections, and revenue controls. - Advanced Microsoft Excel skills and experience with ERP or pay/bill platforms. - Demonstrated ability to manage competing priorities in a high-volume environment. - Strong analytical, communication, customer-service, and problem-solving skills. Preferred - Experience in staffing, MSP, VMS, or contingent-workforce environments. - Experience with Dynamics GP, 1Staff, Bullhorn, UKG, or comparable platforms. - Experience supporting complex, high-volume, multi-client billing operations. - Experience leading system implementations or operational transformation initiatives. This position description outlines the principal purpose and main elements of the role. It is not intended to be a wholly comprehensive or permanent schedule of duties and may be amended to meet the changing needs of the business.