Front Office Executive

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations. - Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors - Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. - Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. - Any matter which may affect the interests of the hotel should be brought to the attention of the Management. - Ensure quality and appropriateness of customer service provided. - To maintain Front Office log book and shift reports. - Respond to inquiries and resolve problems in an effective manner. - Ensure all guests receive a swift, smooth, professional and friendly check in and check out - Ensure quality in all aspects of the job. - Maintain record of all banquet and any other functions in the hotel. - Liaise with other departments for the resolution of day-to-day administrative and operational issues. - Carry out other duties which naturally fall within the reasonable expectations of the post. - Adhere to the Procedures & Standards Manual. - Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. - Liaise with Housekeeping for the Room Status. - Diploma in Tourism / Hospitality Management - Minimum 2 years of relevant experience in a similar capacity - Excellent reading, writing and oral proficiency in English language - Ability to speak other languages and basic understanding of local languages will be an advantage - Good working knowledge of MS Excel, Word, & PowerPoint - WHAT IS IN IT FOR YOU: - Come As You Are - Work With Purpose - Grow, Learn and Enjoy - Explore Limitless Possibilities