People, Wellbeing & Future-State Workforce Lead

Location: Sheffield, Hybrid Role Type: 6 Month FTC Business Area: Onboarding & KYC Technology Reporting To: Head of Onboarding & KYC Technology / Transformation Director Joining - Immediate/ASAP Role Purpose: Delta Capita is seeking an experienced People, Wellbeing & Future-State Workforce Lead to support a large-scale transformation within the Onboarding & KYC Technology function. The role will be responsible for developing workforce strategy, organizational design, capability planning, change management and colleague engagement, ensuring the organization has the skills, capacity and operating model required to support future business and technology objectives. The successful candidate will work across Technology, Operations, HR, Risk, Compliance and Transformation teams to drive workforce planning, support technology-led change, enhance employee experience and build a sustainable future-state workforce. Key Responsibilities: Workforce Strategy & Organization Design - Develop future-state workforce and operating model strategies. - Assess workforce impacts of automation, AI and technology transformation. - Define organizational structures, role profiles and transition plans. - Identify critical skills, capability gaps and succession requirements. - Build workforce scenarios covering capacity, hiring, retention, reskilling and redeployment. Workforce Planning & Analytics - Lead workforce planning across permanent employees, contractors and strategic partners. - Develop workforce dashboards covering capacity, demand, attrition, skills and productivity. - Use data-driven insights to identify workforce risks and recommend solutions. - Partner with HR, Finance and business leaders to align workforce plans with strategic objectives. Change Management & Employee Engagement - Lead the people and change agenda across transformation programmes. - Conduct impact assessments and create change adoption plans. - Design communication and engagement strategies. - Support leaders in driving successful behavioural and organisational change. - Establish employee feedback mechanisms and action plans. Capability Development & Future Skills - Define future capability frameworks across Technology and KYC functions. - Develop reskilling and upskilling strategies. - Drive learning initiatives focused on Digital Onboarding, KYC, Data, Automation, AI and Change Leadership. - Support career pathways, internal mobility and succession planning. Wellbeing & Culture - Develop wellbeing initiatives within a fast-paced transformation environment. - Monitor colleague wellbeing, engagement and organisational effectiveness. - Support an inclusive, collaborative and high-performing culture. - Partner with leadership teams to improve employee experience and sustainable performance. Governance & Risk - Ensure workforce considerations are embedded within transformation governance. - Identify and manage workforce-related risks impacting delivery, resilience and compliance. - Support audit, regulatory and operational resilience requirements.