Sr. Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Customer Success Manager based in the United States. This is an exciting opportunity for a customer-focused professional to drive customer satisfaction, product adoption, retention, and revenue growth within a dynamic B2B SaaS environment. As a Senior Customer Success Manager, you will serve as a trusted advisor to mid-market clients, helping them maximize the value of strategic response management software throughout their customer journey. You will own customer relationships from onboarding through renewal, proactively identifying challenges and developing strategies that strengthen engagement and long-term loyalty. Working closely with Sales, Product, and other internal teams, you will advocate for customer needs while uncovering opportunities for account expansion and professional services. You will use customer analytics, adoption metrics, and feedback to inform decisions and demonstrate measurable business value. This remote opportunity is ideal for a proactive relationship builder who combines strategic thinking, data-driven decision-making, and a genuine passion for customer success.