Member Service Representative- Bilingual

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Member Service Representative – Bilingual based in the United States. The Bilingual Member Service Representative delivers exceptional support to members and prospective members in both English and Spanish within a fully remote contact center environment. In this role, you will assist callers with membership inquiries, banking products, financial services, account questions, and transaction requests. You will navigate multiple digital platforms simultaneously to provide accurate information, document interactions, and resolve issues efficiently. Working closely with internal teams, management, and partner organizations, you will help address complex requests and ensure smooth service escalations. Your ability to communicate clearly, demonstrate empathy, and maintain professionalism will be essential to building trust and improving the member experience. This position offers a collaborative, procedure-driven environment where service quality, teamwork, accountability, and results are highly valued. It is an excellent opportunity for a customer-focused professional who combines bilingual communication skills with strong technical abilities and an interest in financial services.