Mr D - Operations Associate 2

Mr D, a division of the Takealot Group, is looking for a highly talented Operations Associate 2 to join our team in Cape Town. Think you’ve been challenged before? Think again! - Scale: Show the millions of Mr D customers what you can do - Learn: We work with the best of the best, and then some. - Grow: Expand your career in the fast-growing Takealot Group: Mr D, Takealot.com, and TFS. We like to promote from within: Here’s your chance. Why Join Mr D? At Mr D, we are passionate about delivering exceptional customer experiences through innovation and data-driven strategies. As the CRM Lead/Head of CRM, you will play a critical role in shaping how we engage with our customers, driving growth, and building long-term loyalty. If you thrive in a fast-paced, collaborative environment and are excited about the opportunity to lead a high-performing team, we’d love to hear from you! About the role: The purpose of this role is to execute, manage and improve our operations support functions. Your responsibilities will include: Operational Support and Efficiency: - Assist in managing day-to-day operations across various business verticals within MrD, contributing to smooth and efficient trade operations. - Map existing "as-is" operational workflows, identify systemic inefficiencies, and design optimised "to-be" process architectures - Leverage AI-powered automation tools to partially or fully automate manual processes. - Structure and write clear operational guides for two distinct audiences: step-by-step SOPs for human teams and structured rule-sets/prompts for AI agents. - Evaluate operational health through a process-driven lens, continuously monitoring and optimising the performance, accuracy, and quality of tasks handled by human teams and AI agents - Participate in the implementation and refinement of operational processes to boost trading efficiency on the MrD platform. - Support continuous improvement initiatives to enhance operational processes, using data to inform and guide decisions. Data Analysis and Reporting: - Analysis of operational data to generate actionable insights aimed at improving customer experience, efficiency and cost optimisation - Support in collaborating with cross-functional teams to identify performance bottlenecks and areas for improvement. - Automate manual and routine reporting workflows leverage generative AI tools - Build, update and refine operational dashboards Skills & Attributes required: - Strong analytical ability supported by solid Excel skills, showcasing the capability to dissect data and derive meaningful insights. - Ability to identify areas of improvement, indicating a proactive stance towards enhancing processes and outcomes. - Enterprising spirit and ability to take ownership of tasks, reflecting a drive to innovate and lead initiatives. - Willingness to buy into the requirements of a fast-paced start-up environment, with an understanding that peak activity may occur after traditional hours, highlighting flexibility and dedication. - Ability to verbalize as well as visualize findings and results, emphasizing the importance of clear and effective communication, both verbally and through visual means. - Strong team player, indicating the importance of collaboration and mutual support within a team setting. Qualifications: - Relevant bachelor’s degree in commerce, engineering, finance or related field. - At least 3 years’ of experience in operations, particularly in e-commerce, logistics, supply chain, Operations focused Management Consulting or a related fast-paced industry. - Proficiency in advanced Excel - Knowledge of SQL or Python, Zendesk, Looker, Process Mapping Tools is advantageous Let’s talk about life @ Mr D - The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny. - No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great. - Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on Prosus Academy and more. - Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times). - Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it. - Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. - Free parking: No more 5km fun runs to your desk (unless you want to). Like what you see? If you meet the above you are an Extraordinary Mind. Apply today!! Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference