Senior Account Manager

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description Reporting to an Account Director, the Senior Account Manager will lead relationships across large enterprise and complex accounts, bringing together Jellyfish’s paid media, analytics, measurement and broader digital capabilities to deliver meaningful client outcomes. As a Google Marketing Platform reseller and consulting partner, Jellyfish works with clients to help them maximise the value of their technology investments, including Google Analytics 360 (GA360), Search Ads 360 (SA360), Display & Video 360 (DV360) and Campaign Manager 360 (CM360), alongside broader analytics, cloud and marketing technology solutions. You will act as a trusted advisor to clients, developing a strong understanding of their business objectives and translating these into clear account priorities, strategic recommendations and opportunities for growth. You will take ownership of the health and commercial performance of your accounts, including stakeholder management, renewals, account expansion, profitability and risk mitigation. You will work closely with Jellyfish's martech and media specialists to help clients improve data collection, measurement capabilities, platform adoption, reporting and marketing effectiveness. This role suits someone who is self-starting, commercially minded and comfortable independently navigating complex client environments. You do not need to be a hands-on implementation specialist, but you should have a strong understanding of digital analytics and marketing technology concepts, an interest in how platforms work together, and the ability to translate complex technical solutions into meaningful business outcomes. Responsibilities: - Serve as the day-to-day client lead for large Enterprise accounts, building trusted relationships with stakeholders at operational and senior levels - Develop a deep understanding of each client's business objectives, digital ecosystem, marketing technology stack, measurement maturity and commercial priorities - Own account plans covering growth, retention, stakeholder engagement and risk management - Translate client business challenges into clear requirements and work with Jellyfish specialists to develop practical viable solutions - Clearly articulate client business objectives and demonstrate how Jellyfish’s work delivers measurable impact - Lead contract renewals, scope development, commercial discussions and contractual requirements - Own monthly revenue forecasting, provisions, and pipeline visibility - Identify commercial, delivery and relationship risks early and lead appropriate action plans, with support from the Director - Implement and manage best-in-class client management practices, ensuring client playbooks, meeting notes, and financial reports are consistently updated - Partner with paid media and martech specialists to develop integrated solutions aligned with client objectives - Lead cross-functional teams with clear direction, accountability and follow-through - Collaborate with finance teams on invoicing and financial reporting - Maintain up-to-date knowledge of industry trends, ensuring Jellyfish remains a forward-thinking and innovative partner - Promote collaboration, shared success, and an innovative mindset within the team - Act as a role model within the organisation, demonstrating professionalism, accountability, and commitment to excellence Qualifications - 5+ years of experience in client-facing roles within the advertising or marketing industry - Experience managing large, complex accounts and building trusted relationships with stakeholders at operational, senior and executive levels. - Experience in delivering clear and actionable recommendations to clients and internal teams, adapting complex information for different audiences. Effective Communication and Presentation skills - Marketing Technology & Platform Knowledge, having strong understanding of digital marketing and marketing technology ecosystems. Familiarity with Google Marketing Platform, particularly GA4 / GA360, SA360, DV360 and CM360, is highly desirable. - Experience with Analytics and Measurement, having good understanding of digital analytics, conversion tracking, attribution, measurement frameworks, data collection and reporting. Ability to discuss these concepts confidently with clients and technical specialists without necessarily being responsible for implementation. - Technical Curiosity & Learning Agility, having genuine interest in understanding how marketing platforms, tracking technologies, data infrastructure and integrations work together. Comfortable asking informed questions and working with specialists to shape solutions. - Strategic Thinking and ability to anticipate client needs, proactively identify opportunities, and drive results. - Proactive Problem-Solving, tackling challenges with a calm, solutions-oriented mindset, resolving conflicts and identifying opportunities to strengthen processes, improve outcomes, and enhance client relationships. - Self-starting and dependable, with the ability to independently progress priorities, manage challenging conversations and follow through on commitments. - Demonstrated exceptional attention to detail by producing high-quality work that consistently meets or exceeds expectations, setting a standard of excellence for the team, and ensuring positive client satisfaction scores. - Business & Commercial Acumen , ability to align Jellyfish’s solutions with client business objectives and drive account growth. - Experience in CRM & Data Management, maintaining accurate client, pipeline, forecasting and commercial information in Salesforce or similar systems. Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs. 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to [email protected].