Technical Support Engineer (Weekend Lead)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer (Weekend Lead) based in United States. This role combines technical investigation, customer support, payments operations, and weekend team leadership. You’ll investigate complex issues spanning payments, integrations, APIs, financial data, reporting, and business processes. You’ll use logs, transaction data, monitoring, reporting tools, and AI-assisted technologies to identify root causes and recommend solutions. As the weekend lead, you’ll manage support priorities, escalations, and frontline handoffs while coaching internal and outsourced teammates. You’ll work closely with Product, Engineering, Finance, Security, Compliance, Account Management, and other cross-functional teams. The role offers the opportunity to improve support processes, documentation, automation, and AI-assisted workflows in a fast-moving technology environment. This is a customer-focused technical support position rather than a software development role, with meaningful ownership of customer outcomes.