League Associate - JAM Sports Niagara

JAM is your one-stop shop for all things PLAY! Whether you're looking to join recreational sports leagues across North America or plan a hilarious corporate team-building event, JAM does it all! We’re looking for a new teammate to help us deliver unforgettable experiences as we connect more people through play than ever before.    Our Core Values:  - Chase the Vision  - Deliver What You Promise  - Take Pride in What You Do  - Get Shit Done  - Treat Everyone Like Your Best Friend  - Find a Better Way    MISSION: Deliver a consistently fun, organized, and reliable league experience by leading on-the-ground execution in the Niagara region.  JOB RESPONSIBILITIES  - Player experience. Be at games 2 to 4 nights a week, rotating so you see every venue and League Ambassador regularly. Spot and fix on-site issues so every player feels welcomed, supported and excited to come back.  - Player inquiries. Take the lead on answering player inquiries (email, phone, onsite), resolving issues as quickly as possible.  - Smooth league nights. Help ensure leagues are organized, on time and played by the rules, especially during season launches and playoffs  - Venue and on-site relationships. Work with venue partners, referees, coaches and on-site staff to solve problems and build trust.  - Operational reliability. Assist with schedule changes, cancellations, equipment, t-shirts and logistics when required.  - Retention and growth. Help fill leagues, flag new venue opportunities, and capture photos and moments that build community.  - Other regions. Lend a hand to other regions when needed.    QUALIFICATIONS  - Experience: 1 to 2+ years in sport operations, events, hospitality, recreation or customer service. Front-line, evening-shift experience is a plus.  - Been a player: You’ve played in an adult rec league and know what makes one feel well run. Working knowledge of a variety of sports rules and formats is an asset.  - Staff leadership: 1+ year coaching or supervising part-time staff. You hold the standard without being their buddy or their drill sergeant.  - Customer service: You handle complaints and tough conversations by email, phone and in person, and resolve them without escalating.  - Numbers: Comfortable making decisions based on numerical data.  - Connector: You can walk into a bar, gym or local business and start a conversation. Sales or partnership experience is an asset.  - Self-starter: You work independently and don’t need to be micromanaged.  - Requirements: Based in Niagara (or nearby) with a valid driver’s license and access to your own vehicle.  HOURS AND COMPENSATION  - Full-time, salaried position with benefits.  - Varied working hours. Some days will be 9am to 5pm while other days will be 1pm to 9pm.   - Monday – Friday. Occasional weekend events, with time off in lieu or additional pay.   - $45,000 to $50,000 annually, depending on experience.  - 10 vacation days and 10 personal days to start.  - Full benefits after 3 months, plus the company RRSP matching program.  - Complimentary league play.  - GO PLAY Days in the summer, our version of summer hours: bank your Friday afternoon hours elsewhere in the week, book it with your team lead, and go play.  Application deadline is Friday, November 13th at 10:00 EST.    JAM Is For Everyone   We at JAM are committed to creating a diverse and inclusive work environment and are pleased to be an equal opportunity employer. All candidates will be given equal consideration regardless of race, colour, religion, gender, gender identity/expression/orientation, age or disability. Our devotion to creating a diverse, inclusive and equitable environment is reflected in our work culture as well as the services we offer.