Quality Assurance Specialist

CBEM brings lasting, positive changes to the individuals with developmental disabilities we serve, some of whom experience mental illness. Our process begins with observations from which we design a comprehensive plan. It continues on as we teach our clients and their circle of support how to obtain positive, sustainable outcomes. Job Title: Quality Assurance Specialist Location: Lafayette, CA (hybrid, 3 days in office) FLSA Status: Exempt Compensation: $95,000 annually + opportunities for performance bonuses Reports to: QA & Compliance Director At CBEM, we create lasting, positive change for individuals with developmental disabilities and some who experience co-occurring mental illness. Our innovative approach empowers clients and their support networks to achieve sustainable outcomes. Ready to turn data into real-world impact? As our Quality Assurance Specialist, you will harness the power of healthcare analytics and root-cause problem solving to champion care quality. You will partner side-by-side with our operational teams to streamline workflows, elevate standards, and ensure every client gets the exceptional support they deserve. Key Responsibilities: - Extract, analyze, and visualize data from our EHR system and Tableau/Power BI platforms to track key performance indicators (KPIs) and operational trends - Lead Root Cause Analyses (RCA) and PDCA cycles to solve systemic challenges and implement sustainable Corrective Action Plans. - Translate audit findings into engaging, targeted training sessions that help our clinical staff thrive and remain fully compliant. - Ensure alignment with state and federal regulations, including Title 17, DDS standards, and HIPAA guidelines. - Work side-by-side with Program Directors and operational leaders to foster a culture of quality, transparency, and accountability. Skills and Qualifications: - Bachelor’s degree in Healthcare Administration, Data Analytics, Behavioral Health, or a related field (Master’s preferred). - 3+ years in healthcare or human services QA, auditing, or compliance. - Hands-on experience with EHR platforms, Excel, and data visualization tools (Tableau or Power BI). - Knowledge of continuous improvement tools (Lean, Six Sigma, Root Cause Analysis, PDCA). - Understanding of Title 17, DDS, and HIPAA (experience in I/DD or behavioral health is a huge plus). Physical Demands: This role may require occasional lifting (up to 25 pounds) What We Offer: - Nurturing learning environment with clear growth and career advancement opportunities. - Competitive salary with opportunities for quarterly bonuses. - Comprehensive health coverage (Medical, Dental, and Vision) starting from day one. - Company-provided computer and mobile device with a monthly internet stipend. - Generous paid time off including vacation, wellness, and sick days to support work-life balance. - Monthly Health & Wellness allowance to promote physical and mental well-being. - Professional Development programs to enhance skills and foster career growth. To learn more about our mission and values, visit us at www.cbemllc.com. Additional Information CBEM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. CBEM, LLC SMS Terms of Service - When you opt-in to the service, we may send you SMS messages to notify you of any updates to your application status and to engage in discussion throughout your application process. - You can cancel the SMS service at any time. Just text "STOP" to unsubscribe. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. - If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly at [email protected]. - As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.