Senior Software Engineer, AI Automation

About us Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are real—and happening daily at Coalition. About the role Coalition is building an AI Automation team to eliminate manual work and improve how teams across the company operate. As a Senior Software Engineer, AI Automation, you will lead the design and delivery of reliable, production-grade AI agents and workflows that solve meaningful business problems. This is a senior individual-contributor role for an AI-native engineer who can move from ambiguous business problems to durable technical solutions. You will work closely with internal operators, product and data partners, and engineering teams to understand complex processes, develop reusable agent capabilities, and establish the technical patterns that allow AI automation to scale safely across Coalition. You will balance rapid experimentation with strong engineering judgment. You will define system architecture, establish evaluation and reliability practices, and ensure that production agents operate with the appropriate controls for permissions, auditability, human review, and rollback. Responsibilities - Lead the technical design and delivery of AI agents, reusable skills, and automation workflows used by Coalition’s internal teams. - Translate complex, ambiguous business processes, judgment calls, and edge cases into reliable, maintainable software. - Design and evolve integrations between agents and systems of record using MCP and comparable tool-integration frameworks. - Define architecture, interfaces, data contracts, and operational standards for production AI systems. - Establish evaluation strategies, quality baselines, and release criteria; use results to make sound deployment and iteration decisions. - Build systems with robust controls for permissions, observability, auditability, human-in-the-loop review, failure containment, and rollback. - Partner with data engineering and business stakeholders to ensure automations use trustworthy data and have sustainable ownership. - Drive technical decisions across multiple workflows, identify reusable patterns, and raise the engineering bar for the team. - Mentor engineers and technical partners through design reviews, implementation guidance, and practical AI engineering standards. - Document systems, decisions, and operating practices so that teams can safely maintain and extend what you build. Skills and Qualifications - 7+ years of hands-on software engineering experience, including substantial recent experience building and shipping LLM-backed applications used by real users. - Demonstrated experience taking AI agents or multi-step automation workflows from prototype through reliable production operation. - Strong Python engineering skills and practical SQL expertise, including the ability to work directly with production data models. - Deep experience with prompting, tool use, agentic loops, structured outputs, multi-step workflows, error handling, and production deployment. - Experience designing and operating systems that integrate with business-critical systems of record. - Strong judgment around evaluation methodology, reliability, safety controls, and the tradeoffs required to deploy AI systems responsibly. - Solid production engineering fundamentals across Git, CI/CD, containers, deployment, monitoring, testing, permissions, and rollback. - Ability to lead technical work in ambiguous environments, influence stakeholders, and turn incomplete requirements into practical, high-quality solutions. - Clear written and verbal communication skills, with the ability to work directly with both technical and non-technical partners. Bonus Points - Experience building or maintaining MCP servers, agent platforms, or reusable tool/skill frameworks. - Experience designing evaluation harnesses, test datasets, and monitoring for LLM-backed systems. - Background in internal tools, solutions engineering, professional services, startup environments, or founding teams. - Familiarity with systems such as Linear, Jira, Zendesk, Salesforce, or Snowflake. - Experience in insurance, fintech, cybersecurity, or another regulated environment where correctness, traceability, and controls have meaningful business impact. - Experience mentoring engineers or acting as a technical lead for complex cross-functional initiatives. Compensation As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets. In Alberta, British Columbia & Ontario the base salary for this position ranges from $149,600/year up to $199,600/year. For all other locations, the base salary for this position ranges from $134,600/year up to $184,600/year. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed. Vacancy Status: This posting is for an existing vacancy. Use of AI: We utilize AI-assisted tools to help us organize and review the high volume of applications we receive. However, our human recruiting team makes all final hiring decisions and interview selections, valuing personal connection over algorithms. Application Updates: Consistent with our commitment to transparency, if you are interviewed for this role, we will provide a status update on your application within 45 days of your final interview. Perks - 100% medical, dental, and vision coverage - Flexible PTO - Annual home office stipend and WeWork access - Mental & physical health wellness programs like Headspace, Lumino, and more! - Competitive compensation and opportunity for advancement Why Coalition? Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion. We’re always looking for collaborative, inquisitive individuals to join #OurCoalition. Visit our Newsroom > Privacy Notice Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled. Our Privacy Policy > Safe Hiring Notice All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC). Anti-Discrimination Notice Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace. Accommodations Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at [email protected]. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction. To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.