Business Area Manager - Real Time Operations

How do you help make a difference? As a Business Area Manager – Real Time Operations, you lead a portfolio of mission-critical applications that enable train operations, traffic management, incident management, security management and real-time decision making. You contribute to the operational heart of the Belgian railway system by ensuring the reliability, availability, quality and performance of existing services while driving the digital transformation of operational processes. You are responsible for the overall performance of your domain across strategy, delivery, budget, people management and stakeholder engagement, and you manage a group of Business Areas and multidisciplinary delivery teams of about 60 people. What is your role at SNCB? As a Business Area Manager – Real Time Operations, you will take on the following responsibilities: - You lead, coach and support Business Area Leads and Team Leads within your domain; lead the Project Management Chapter to ensure OTOBOS project delivery; build a high-performing and collaborative organization; foster employee engagement, talent development and knowledge sharing; and drive a culture of accountability, continuous improvement and customer focus. - You define and steer the strategic roadmap of your domain in alignment with business priorities; ensure successful delivery of projects, products and services across the portfolio; and balance operational stability with innovation and transformation initiatives. - You manage a consolidated budget of approximately €10 million across CAPEX and OPEX; ensure the efficient allocation of financial and human resources; monitor financial performance; actively manage risks and opportunities; and support budget preparation, forecasting and long-term planning activities. - You guarantee the availability, quality and performance of business-critical applications and services, and promote best practices in delivery, service management and governance. - You act as a trusted partner for senior business stakeholders; support strategic decision-making by providing clear insights and recommendations; and represent the domain in governance bodies, steering committees and management forums. - You identify, assess and mitigate risks across the portfolio; ensure transparency regarding delivery performance, budget, capacity and operational challenges; and contribute to strategic planning and organizational decision-making.